Aqua - Restaurant & Bar

This is a rare occurrence... Originally I gave a 5 star review and for the first time I have changed s review...

Having been there yesterday arriving around 5pm, started off ok. One lone amazing waitress was running the show alone. But she managed with a smile on her face. Eventually help arrived but that's also when things went south...

Food took an hour and it was not overly busy but regardless we waited patiently absorbing the view. When the food arrived, the prawn and calamari espetada was, well, shocking... The prawns were dirty! How can you not clean seafood! We asked nicely to have the meal replaced and a calamari dish gets slammed on the table by "mister sarcastic"... Grateful we start to eat to find not even the calamari was clean! They still had the pen inside (plastic looking spine)... Again tried to get the attention of anyone. Finally he came and told us bashfully "that's how it is" snatched the plates away and told me to come inside and pay!

I am in the hospitality industry and understand logistics of running an establishment like this and toxic staff is a problem... the general "I don't care" attitude will bring the reputation down fast and hard! I used to refer many people to Aqus from my restaurant. This will never ever happen again! Nor will I return! Sad. You guys have a great location and some excellent staff, but the weights are dragging the boat down...

Check your staff and control quality of what comes out of your kitchen as it is not exactly cheap!