Trattoria Borghese — Restaurant in Bucharest

Food was good, cannot complain about that. But for me visiting a restaurant isn't just only about food but how we get treated as a customer. If you don't know customer service than cook your food at home not at restaurants. This restaurant is terrible in terms of customer care. We were on a 10 days road trip to Romania with kids and happened to stop by this restaurant during the nearby park visit. Though the food was good, the waiter or whatever wasn't as welcoming. Behaved like it costs money to smile, and came with a receipt asking 'would you like to pay tips, 10%, 15% blah blah'. I unfortunately did paid tips for nothing. I don't recommend anyone to visit this place if you want to be treated like a paying customer. If food is the only thing you desire from a restaurant, good luck with that. One recommendation for the owner or waiter or whatever of this place: learn to smile (it costs nothing) but the customers feels satisfied for...

Azi la masa, fiul meu in varsta de 5 ani presara sare cu solnita de pe masa intr-o scrumiera curata, de plictiseala si pt ca asa fac copiii mici de nerabdare, isi gasesc de joaca din orice. Curgea putina sare, solnita fiind cu capac gaurit, iar fiului meu ii spusesem deja ca va trebui sa se opreasca sa nu consume sarea. Un ospatar (altul decat al nostru) l-a abordat pe fiul meu la masa si i-a luat solnita din mana si i-a zis sa nu se mai joace cu ele ca nu sunt jucarii, fara pic de sensibilitate fata de copil. De fata cu noi parintii. Fiul meu s-a intristat foarte tare desi am incercat sa il linistesc si sa ii zic ca nici noi nu i-am permis si ca trebuie sa respectam conduita. Fiul meu are tulburare de spectru autist, dar asta conteaza mai putin, si daca nu avea, interventia de a face educatie copilului de fata cu parintii este dovada de lipsa de educatie si bun simt din partea ospatarului mai ales ca platim pt tot ce consumam, eram la restaurant nu la el in casa. Cu greu ne-am tinut rabdarea. Am stat si am asteptat mancarea mai bine de 35 de minute. A venit partial, fara focacia. Wrapul meu era ceva dezgustator, atat ca aspect cat si ca gust, nu se putea manca cu mana, in primul rand, iar mancandu-l asa pe bucati n-are niciun farmec. Trebuia sa aiba humus, sosul care baltea printre ingrediente era ceva gretos. Nu l-am putut manca, mult prea gretos si fara gust. Crevetii au fost ok din spusele celorlalti cu precizarea ca sosul de usturoi nu a putut fi servit pt ca nu au adus si focacia la timp. Pizza si focacia am luat-o la pachet si am aruncat-o la gunoi la prima haba. Focacia si pizza aveau un praf negru de arsura pe fund dupa cum am vazut 20 de minute mai tarziu. Ce vreau sa spun este ca experienra a fost deplorabila, de la interventia unui strain asupra fiului meu de fata cu mine (care a fost suparat si a plans pana a venit mancarea) pana la atrocitatea de wrap nemancabil. Nu contest intentiile nimanui, insa interventia asupra unui minor se face de catre un strain doar daca viata lui sau a altuia este in pericoll, pentru orice situatie, se abordeaza parintii. Dezamagitor. Un gust amar si bani...

I never thought I wouldn’t like duck leg, until I ordered it from here. It was tough, burnt and still not well cooked inside. The purée that came with it was bland and didn’t taste good even after I added salt. Couldn’t eat this main course. For dessert I ordered papanasi which were obviously made in the previous day and reheated. I don’t normally go out of my way to give a bad review (as you can see from my history) but this was so bad and also quite expensive considering the delivery costs, that I have to warn...