البيك — Restaurant in Riyadh Region

Dear Al Baik Customer Service Team,

I am writing to express my disappointment regarding the poor service I experienced today at your As Saliyah branch in Riyadh, Saudi Arabia, on June 25th.

I placed my order for Double Baik at 12:27 PM, and my bill number was 263. However, despite waiting patiently, by 1:50 PM the screen was already displaying order number 300, and my order had still not been served.

When I inquired about the status of my order, I was simply told to wait 20 more minutes, without any explanation or apology. This brings my total waiting time to over 1 hour, which is completely unacceptable for a fast-food restaurant.

I have always appreciated the quality of your food, but this level of service was extremely disappointing and frustrating. I hope you will take this complaint seriously and ensure better organization and customer care in the future.

Kindly look into this matter and let me know the reason behind the delay. And I left my 27 SAR there they didn't...

Who we are

ALBAIK Core Values The ALBAIK values form the basis of the company culture. They ensure that the brand, Team Members, and Customers are always protected.

Driven by our

ALBAIK Purpose We shall always protect the AMANA that God has blessed us with, and shall work together to nourish and spread it in a responsible way so its goodness can be enjoyed by everyone, everywhere the world over.

ALBAIK Vision Putting MMMMM's and WOOOW's on our customers' lips every time, everywhere in the world.

ALBAIK Mission 100% ALBAIK Customer love at all times.

The ALBAIK story began in 1974 in the city of Jeddah in the Kingdom of Saudi Arabia when the late Shakour AbuGhazalah saw there was a need for high quality affordable food, served fast and courteously, in a clean and inviting environment. Putting all his hard-earned savings into this venture, Shakour wrote the first chapter of ALBAIK, being the first in the market to introduce the Broast chicken concept in all of...

Albaik is hands down one of the best fast-food chains in Saudi Arabia. The fried chicken is always crispy on the outside and tender on the inside, full of flavor that keeps you coming back. Their signature garlic sauce is a must-try — it perfectly complements the chicken and fries.

What I love most is the consistency. Whether you go to Jeddah, Riyadh, or Makkah, the taste is always the same. The food is affordable compared to many other fast-food restaurants, and the portion sizes are generous.

The only downside is the waiting time during peak hours because it’s always crowded — but honestly, that just shows how popular it is. Overall, Albaik delivers great taste, value for money, and a true Saudi fast-food experience.

Highly...