Sushi express — Restaurant in Dakar

Recently I ordered for about 25.000XOF worth of food from this place (US $42). It took nearly 90 minutes for the food to arrive, more than 40 minutes from the moment when the delivery man called to get the exact address confirmation, which is only about 2 kms away from the restaurant. And to make matters worse, I found out after getting the order that there were neither chopsticks nor paper towels included, and I had just tipped the deliveryman an extra 500XOF on top of the regular 2.000XOF delivery fee. I told the delivery man about it and he said he was going to bring chopstocks and that because of the delay in delivery I would get a special offer from the restaurant. To this day I have received neither chopsticks nor towels nor special offer! I do not recommand this place because the food is EXPENSIVE and the service...

I ordered for the first time from this restaurant and had egg roll sushi, chicken crunch spring roll, tagoyaki and beef gyoza ordered. To me, the only one I could eat was the spring roll which was fresh and a good size (3 actually). The "tagoyaki" was some weird dry doughy with almost no chicken, no bonito flakes or the traditional sauce it comes with. The gyoza wrapper was tough and the beef inside tasteless. I was expecting the egg roll sushi to have the consistency of tamagoyaki (at least the egg part) but it was also not good. Overall, as a Japanese food lover, I am disappointed by the experience. The lady on the phone was nice to me though, which is rare in Senegal . You usually get yelled at for asking questions so I...

Délai de livraison exagérément long : La livraison a pris 1h30 au lieu des 35 minutes annoncées lors de la commande, ce qui est inacceptable et témoigne d'un manque de professionnalisme dans la gestion des commandes et des délais.

Conditionnement déplorable : Les sushis étaient écrasés au fond du sac à la réception de la commande, ce qui dénote un manque de soin dans l'emballage et le transport des produits, compromettant ainsi la qualité de l'expérience culinaire.

Qualité des sushis médiocre : Les sushis eux-mêmes étaient de qualité inférieure, utilisant des produits bas de gamme. Il est évident que l'objectif principal semble être de maximiser les profits plutôt que de satisfaire pleinement les clients avec des produits frais et de qualité.

Service client déplorable : Malgré le problème rencontré, le service client contacté n'a offert aucune solution ou compensation autre que de simples excuses. Ce manque de réactivité et d'empathie témoigne d'un sérieux défaut de savoir-vivre et de professionnalisme dans la gestion des plaintes...