As someone who usually walks in for coffee, I have finally draw the line. Coffee club has some amazing breakfast variety and coffees but unfortunately I do not recommend them. On separate instances, we’ve been disappointed mostly on the service and wait times. Earlier this year, our coffee order took more than 35mins, the place wasn’t even full. Last week, I came again. The lady (who was behind the counter) took my order but did not pass it on. I sat there waiting and when I inquired, the guy said there was no order. However he apologised and quickly made it. Which I now ask, why did the lady take my order when she wasn’t supposed to ? Couldn’t you at least have the decency to pass on the order ? Was this on purpose ??? Whatever their problem is, they seriously need to fix it because as a business in the service industry, this is really bad.
I will nonetheless say thank you to the only two gentlemen who always greets us and gives us the best care. I do not have...
Read moreRestaurant was not full, but took 20 minutes for our table of 5 to get served our coffee (to which the order was wrong), not the waitresses fault but obviously lacks management presence and direction. Food took 40 minutes to get to us and when we did it was cold. Appalled by the service for the cost of it. Shameful for a service at the International Airport where people are already pressed for time to get their service. The tables around us where all visibly frustrated but they all saw the humour to it. We would excuse a one off occasion like this but this is the third time we've experienced this in 2 months of seeing off friends/family at the airport. Spoke to a pleasant young lady that explained that staff called in sick in the kitchen. At this point management need to step in or explain to their clients of delayed wait to manage people's expectations or to give discounts...
Read moreWe were waiting for the flight with my husband so we decided to go and eat something....We ordered the big breakfast but it was so cold and we called the manager to warm it....He bring it to the kitchen and when he brought it back was still cold...We asked him for coffees when we finished and after 25 minutes he brought us he didnt even apologise....Another 15 mins for the check....he never apologised for the delay...i think he was from india because he was speaking very bad english...With this kind of manager i can imagine how is the staff....WORST EXPERIENCE AND WORST MANAGER EVER.....NOT SUGGEST ANYONE...
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