DECENT SHARKS FIN, DELIVERY PROCESS CAN BE IMPROVED

If you are craving some Sharks Fin Soup in the north look no further. This place serves decent sharks fin (having ordered through trial and error with many other stores in the north). I would recommend ordering the Sharks Fin Soup With Crab Meat via their own website however there is room for improvement in terms of the updating of the progress once you put in the order. I submitted my order at 9:41pm on haizhongbao.sg but the status did not change so I had to call the store to check if my order has been accepted yet as the flow goes like this 1) SUBMITTED 2) ACCEPTED 3) PREPARING 4) DELIVERY 5) DELIVERED so… my status was stuck at submitted for a good 12 mins until I called up the store and then they went to update it to “accepted”. Then the progress report was stuck at “preparing” for a good 40 odd minutes. I had to call the store a second time to check if my order has been dispatched.. all in all my order arrived in 57 minutes from submission mind u I had to call and chase them TWICE to check on my order… although the item is good I have some reservations to reorder (even though I was given a 5% return voucher) because of the lack of initiative in terms of updating the progress of my order… I don’t enjoy having to chase the store TWICE. I wouldn’t have had to call up the store if the staff had been attentive to web orders and updated accordingly. I think Hai Zhong Bao has decent food but it would be a shame to lose customers due to the inattentiveness of staff towards customers’ orders. Basically the progress update went from “Preparing” to “Delivered” skipping the “Delivering” part. If I am paying $6.50 for a 8 minute distance delivery I am definitely expecting better.