Kin Hoi (Original) Famous Thai Food — Restaurant in Singapore

14.07.23 If the food is good, there’s sure to be a return of customer. If I like the food, I’m sure to return to eat/dabao. So here I was again in less than a month. @KIN HOI Holland Close I kiasu online ordered on mon, pick up this afternoon at 12.15pm.

Tasty Tanghoon still in my list So it’s the melting beef! Why ? Becos they were good n still good with the Dabao.

Crabmeat fried rice - Got good wok hey! Wonder what kind of wok they used in the small kitchen that produces wok hey! Ha, it’s the chef la! This will be in my must order list. Will try seafood fried rice too for the next round

Double fried pork - Not really to my fancy..

Kangkong- I guess vegetable will be better if eaten on-site. After a short while back home to eat it turned a bit yellowish, well not so fresh le.

Mango salad is good. I guess the papaya salad which we ate on the 28/06, was the type without sugar without peanuts n I was ranting that the salad tasted no good! My bad!

On a side note, I was in a hurry and I picked up the 2 bags instead of my one bag. Paiseh, Daniel ( owner) came after me n told me that I had taken the 2 bags !! Felt so malu! On the parking note, lots r very limited just behind the HDB block. Well there maybe other lots further down.

28.06.23 It was an ex-colleagues meet up session since 2020!

Thanks to Jeff, otherwise I won’t have the chance to try out this authentic Thai Food at Kin Hoi@Block 6 Holland Close

Aroy Mak Mak It’s Legit! It’s really very delicious!

Garlic Chicken - Nice! Fragrant! We all like it!

Minced Pork Omelette - Crispily fried! Not feeling jelak despite its on the greasy side. (Maybe the portion just nice for the 4 of us)

Plain Tanghoon - The name itself didn’t justify the tasty Tanghoon. The name of the dish can be Tasty Tanghoon!

Papaya Salad- Well this is the only dish which I didn’t really like. There’s no peanuts, not sweet at all, only spicy taste, quite different from the typical I tried locally n in Thailand.

Melting Beef - This was the ⭐️ 🌟 of the day! It was really good! Soft in the inside!

Before we left, we, the 2 aunties got a welfie with the handsome owner Daniel! Ha, Aunties like Handsome &...

I asked for another piece /slide of lime politely a few times, the person seemed not to understand n glared at me with fierce look . Also tried to point to the food in the hope that my request will be clearer. At the end my colleague helped to repeat my request. The guy raised his voice to agree to add with unhappy look and came back w a few pieces n a tantrum. Thanks for accommodating, however if you are not clear of the order you can always clarify by not giving back the unfriendly look. We are here for happy food, not for unprofessional service attitude. If his best way to understand is to give a fierce look, instead of just simply clarifying and asking me again, then the hello that sounds loud to him is my way to tell him that it's not okay for him to have that attitude. When he came back with the lime,my colleague thanked him.well, he continued with the heavy face n rude attitude. If he was that unhappy he could either let me know or be more open to feedback,not try to defend himself. Before I gave you the feedback , I did also acknowledge your accommodation. And it seems really hard for you to receive feedback that is not in...

Have always been a fan of Kin Hoi’s food but just had a very upsetting customer experience there. I paid for my purchases via ShopBack & requested the staff whether I could redeem a Kin Hoi voucher for the purchase. The staff was dismissive & made no attempt to help me to expedite this. The redemption amount was not high & I chose not to pursue it at that point but sadly, the experience has left a very sour taste in my mouth. Clearly, my business was not valued so I will need to think long & hard as to whether to make another purchase there. Which is a pity as the food is good, but I do feel the need to make a point that customer service is as important whether dine-in or takeaway.

Reply to Kin Hoi (31 July): Appreciate the follow-through & response. This will be my second & final response to this, given that your team made the effort to reply. Your staff did inform to use the app, & I duly did so. However, there was NO follow through on how to redeem the voucher during the process. I highlight this so that you & your team can do better. Your food is good, so now please work on making it a good experience for your customers...