Been patronising McDonald my whole life (till date). This is the epic worst experience ever.

Order online via the table QR code. Waited about 20-22mins, so I went over to counter to check with the staff. Staff at counter was a manager name Khairul. I think he don't deserve to wear McDonald uniform.

I spoke to him and asked if my order is being prepared, no answer, no reaction. I ask again, and he just show me a hand sign to wait. I asked for the 3rd time. He replied is being prepared without checking the order board behind him. Obviously just to brush me off.

I went back to my seat and waited another 5mins. Would have been close to 30mins wait by now. So my wife and me went to the counter to check again. Khairul again, disgraced McDonald service standards and gave no reaction. We did ourselves some self help to check thru the receipt on the table and finally saw our table no. order being prepared. While we were checking, Khairul was shouting out orders number waiting for customers to claim their order. No one approached him and he angry slam the recipe on the table while mumbling something. A truly disgruntled employee of McDonald.

After confirming that ours is not a case of missing order, we went back to our seat.

The order came with 1 special order (no salt) small fries missing. I again went back to the counter and spoke to another staff. Staff immediately replied that it was being prepared. At this point, I'm puzzled why the one who delivered our orders did not inform us 1 more time will be served later? An obvious lie by a McDonald representative, again just to brush me off. I waited at the counter and did my own investigation. I spotted a small fries on the fries station with a red sticker. That must be my special order. I told the staff and she immediately picked it up for me. The fries was ready but missed out when being prepared. If I did not point it out, I'll be waiting there like an idiot.

Incident took place on 26 Aug 2023 between 1815 to 1900hrs. Check your counter CCTV for my claim.

I understand waiting time could be long during peak hours. All I want is to confirm my order via the app is not missing. Terrible experience.