McDonald's — Restaurant in Singapore

Three times at this outlet. Once in the morning for a quick breakfast, twice in the afternoons for drinks. Afternoons were the worst times, morning was not that good either especially with such a small number of customers but order completion still take up to 15 -20 mins.

Seems the staff don't know how to prioritise the release of the orders accordingly. Drinks are always filled to the max at the counter while waiting for clearance but even so staff still try to squeeze more drink orders in - my second time ordering just a drink in the afternoon, still wait for 15 mins behind other customers - but still I got a wrong drink order which was diluted over and not even closed properly that when i picked it up the cover came off and some of the drink spilled, the staff who handed over the drink saw what happened but went & moved away without any form of automatic followup - eg. Replace the cover that came off and fell off, wiping the drink that spilled on the counter. The drink staff saw but had to be instructed to wipe it up

Very rude elderly lady crew that wanted to chase my teen son to another table simply because she WANTED the table space besides the dustbin to do the service tray thing. I don't think we have any problem if she could have asked nicely but she didn't. She simply ordered my son to move to another seating, whike 4 of us were seated at a straight row. I think puay eng is her name. Feedback to the Indian lady manager doesn't seem to help to improve the situation as she told me that she cannot speak Mandarin and the elderly crew does not understand English too so she would relay this to another "coordinator" but I think she was just merely patronising me and I don't think there will be any action done at backend after that. It's unfortunate of me to experience seeing an elderly that cannot earn my respect through her unreasonable demand with rude attitude and method, trying to get things done.

Sent a feeback on 26Jan to mac and got a call back on 28Jan from the branch manager and telling me that he will update me for status soon but have never heard from him since. Today is 23Feb. Guess it is another close case. No wonder this branch the google ratings is so low, not...

This macdonalds is pretty small for a macdonald. However, I feel that this branch is for lazy people(like me) that is too lazy to go all the way to Northpoint/Yishun Safra/Chong Pang for a meal so they would go here to takeaway to bring home. This branch is also not that crowded during peak hours unlike the one in Northpoint so this is where I recommend people to go to if they want a quick bite without having to go through the pain of queueing and waiting/finding a place to seat. One poor factor and the thing that still bugs me till today is they layout of the place. The layout of the restaurant makes it very akward for the people to queue as they are blocking the people who want to enter the mac. So during times when there are many customers, it is very hard for the people to enter. Hence, I feel that this isnt the best mac to go to due to its location but the best if you want to enjoy some peace. If you are wondering why I didnt talk about the food is because that Macdonalds does a good jobs of standardising their food so the food here is simillar to those you find else where. The service is good and the staff...