Terrible and horrible service! This is the worst service I ever encounter in my life! Terrible service begins since we step in to the restaurant. The lady who direct us to the seat who name: SOFI (if I’m not wrong) keep pushing us to quickly place the order and select the soup base for our hot pot. We actually choose 3 diff soup base since everyone is entitled to have 1 pot of soup selection, but She keep saying in the very loud tone that 3 person share 2 soup can already..blah blah blah…

During the meal, we ordered the meal through the QR system but not all the items came and the portion are pretty small even if you choose 3 portions at the same time especially we place an Ala carte Coke that were shown in the check worth of $5.50 taken up forever but never serve!! 30mins later we check with the lady again, but there she mentioned they don’t sell ala carte Coke but it did appear in the system where after we place the order earlier on…Poor system and wrong information were given again!! She even asked another fat guy to come and tell us they don’t sell ala carte COKE!! But why the hack is appearing in the system in the first place….!!???

Throughout the meal, not even a single server passed by. And finally we managed to called SOFI. our request is to refill the soup but is being rejected by her. She replies that the soup will become very very salty if we refill more soup!! Hello! Where’s the common sense??? Nevertheless, wasn’t even full at the end of the meal. Most of the time spent was waiting for items, or waiting for a waiter to appear..!!

The most irritating part was before end of the meal. SOFI came and shouted and yell on us saying that they are doing final order. She keep repeating herself that ALL the foods you all have to finish it! If not there will be penalties!! The foods that we ordered compared to the food that being served are totally different in portion..!!! Not even half full throughout the meal and still have to deal with this SOFI…OMG!!

Overall, it’s really a frustrating time and our day are totally spoiled!!! We still paid approx $50++ per pax. This is a total disaster which I won’t recommend to anyone and visit at your own risk!! I’m demanding for a reply from the management of the restaurant and hope the management will look into the matters and TAKE the necessary action! Will definitely write in an email to the highest management!! (Will rate lower than 1 star if I could!!!!