I have been a regular patron of Ya Kun Kaya Toast for years because of the unique quality and texture of the eggs that Yakun provides although I can get a similar kaya toast set at half the price at the foodcourt.

Jurong Point branch is the nearest outlet from my home which I frequently patron. For the past 1 year, the service rendered has been compromised and is not getting better. Sometimes I do get very irritated by the cashier who always reply when I said "Set A; Kopi" and her reply is always or doesn't sound like asking " BIG CUP ah"....

Hello! Ask your customers want coffee in regular cup size serving or "upsize" lah not straight way say "BIG CUP ah" d d want customers to order the largest serving of the coffee cup size. I know you want sales. Can you imagine if you go to a prawn noodles stall where there is 3 serving sizes of $4, $6 and $10 and the auntie goes "$10 BIG Bowl ah" ok. Meaning you must buy the biggest serving instead of asking which serving size you would like to order. Would you tell her off??

In fact, I have been very forgiving and come back to this branch again and again even though there are a few times that they have forgotten to deliver the bread that I have ordered and the eggs are less than 50% cooked and I have to asked the staff to change it instead of them noticing it themselves. And also the "BIG CUP ah" thingy

In the recent 2 weeks, the cashier has forgotten to send in my order to the bread counter for my consecutive visits and I waited for more than 15 mins where I have to go and asked for myself if my breads are ready.

2 days ago, I went again. This time the eggs quality is highly compromised again. Undercooked! You can see the raw egg white on the plate when served its like 30-40% cooked! (refer to photo attached)

The cashier change when I brought it up immediately. The 2nd serving of the eggs are still the same. No QC was done or I would say don't even bother attitude. By the way, the cashier and the staff there are not new. In the end, I did not eat the eggs that say. How to swallow down my stomach???

As a business owner, I am extremely disappointed for this kind of standard from the staff as it will affect the reputation of brand that is being built over the years.

In fact, I have written in a feedback via email but no response from you guys yet!

DISAPPOINTMENT

pardon my Singlish