McDonald's Lesce — Restaurant in Radovljica

I am writing to you as a long-time customer who today had yet another very poor experience at your Lesce location – to the point where I am truly disappointed and angry.

Over the past six months, almost every visit has involved something going wrong: fries served cold or undercooked, missing items in “drive” and “take-away” orders, and staff reacting with unfriendly looks and no apology when the issue is pointed out. Today was no different, and once again the restrooms had no toilet paper.

This is not the level of quality I expect from McDonald’s. It feels as if there is no real effort being made for customers and their experience. The only positive I can mention is that the premises are clean – but that unfortunately does not make up for all the other issues.

After today’s visit, I will rather choose to go to McDonald’s in Kranj, where for the same price I always receive warm, properly prepared food and respectful service.

I expect your response and concrete actions, as McDonald’s, as an international brand, should not allow such...

I would give no stars if I could but I need to leave a review to warn potential customers of the very rude female manager at this establishment.

The card reader on the self service machine was faulty and took payment for my order twice. So I went up to the counter to correct the, I spoke to the manager and told her of the situation and that we didn’t need a second meal. She told me “it’s not my fault you can’t work the self service machine” and that she wouldn’t give me a refund after I asked for one. I was really polite with the whole transaction and abit struck when she spoke to me like this. I came out of the McDonald’s crying as this was genuinely the rudest person I have ever come across.

In the end my partner and friend went into the store complained and got my money back, but in the process she insulted my friend and...

Update Feb 2023: still unbelievably crowdy - been there at 17h.... The bathrooms stink a lot and are not taken care of, so this should be the next big thing Mcs should take care of in general. That's the low atmosphere rating. + This particular Mc should grow for at least +1 floor. But it has one star more this time for service, because despite the immense crowd, they managed to bring all the correct things. So thumbs up for that. :)

There's better Mc's around. Some emoyees, although there is not enough tables for guests, even sit there for a smoke for like 45 minutes etc. Avoid if you don't like it crowdy. All the tourist craze around Bled comes in here too..... Corona measures, forget it.... This Mc counts on neverending traffic around Bled and feels...