Roman's Pizza Showgate Centre — Restaurant in Free State

I am not one to complain but enough is enough. I don't even know how many times I have been disappointed in Romans pizza, specifically Show gate Bloemfontein branch. The app seldom work and if it does work the order is a mess. We stopped buying from them for a long time and decided to try them again. We ordered on the app, it worked, we paid on the app and believe it or not, it worked! So we thought, great, issues are sorted....but were we in for a disappointment! We went to get the pizza and they didn't see the order on their side! According to the people working there,the order didn't print. So, ok, we are not going to make a scene and waited the 30 minutes for our order to be made, guess what, WRONG ORDER! 4 Pizza, 2 pan base, 2 thin base - supposed to be. What did we get, 3 pan and one thin. Just decide to accept it otherwise we have to wait even longer. So, the pan base was made with the wrong ingredience. They added greenpepper and clearly took it off because they missed some! NEVER EVER MAKING THIS...

I am very disappointed in Roman's pizza Showgate.

I called to order and could not hear a thing the worker said to me, after a few times of me asking her to repeat, she started yelling at me. So much so that I had to take the phone away from my ear, she was simply to loud! This is not the first time this has happened, the previous time I called and the same person answered, she sounded like she was getting annoyed and was very rude. This is very unprofessional and I think Roman's should not hire people with such bad manner. She should not be behind the counter and telephone if she cannot pronounce words properly and cannot control her temper. After this incident I had to order via the app which took longer than calling. Roman's please pay attention to who is taking the orders and if that persons can speak clearly.

Hopefully next time we make use of your services we do not get treated so poorly!

Or Debonairs it...

The lady at the register was very rude and our pizza wasn’t fully cooked the dough was still runny, we ordered a pepperoni pizza and tasted something wasn’t right not only was the dough soggy and runny but they threw alot of garlic under the cheese and it was impossible to eat. Would not recommend 🙌🏻

(Update: the link they sent when I made a complaint doesnt work)

(New update a couple months later)

HORRIBLE HORRIBLE ITS TERRIBLE. The staff is still horrible and rude the pizza is still not cooked right the dough is so raw the cheese couldnt even melt it is horrible. Also it looked as if someone tore a piece off of my pizza crust!!

ROMANS YOU HAVE LOST MY BUISNESS and to everyone who goes there I guarantee food poisoning and...