Silver Chief Spur — Restaurant in Free State

I took my mother and daughter for a late lunch just after church on Saturday. We were saved by a waiter, black guy. The food was good, we didn't even wait that long to receive our food after placing the order. At first, I thought maybe he's not having a good day. No introduction, just brought the menu and had no minimal conversation, mind you he brought an incorrect order as well but we made no fuss about it as besilambile wethu. I would have left it at, maybe akanabo ububele indalo. As we're eating, the table opposite gets occupied by abantu abamhlope. Ndimbukele ke lo mfana and eavesdrop ndive iservice yakhe, he greets them with a cheerful face, introduces himself, makes incoko, tells them what's on special, what's nice on the menu etc. Haibo! Kanti ngumntu othethayo. Thina we ordered double burgers, he came with single and I was confused because he seemed very irritated / agitated when he was taking our order. KwaSpur mos, there's always those round checks from who's serving you at the time or imanager ize ijikele, our guy didn't at all. We were done and had to call out for the bill, and I signaled him and asked for a doggy bag. Eventually the manager came to greet and we requested the bag from him, he brought it same time.

Andiyazi mahn, it seemed he has levels of respect or service that he activates when he serves a certain group of people. With whites ebemhle, encumile and conversing. Kuthi oko...

Took my daughter today for her birthday at Spur. She's autistic and only understand English. I asked Kenneth on the phone when I booked the table, and the female waitress who served us, to please only sing in English. They failed to listen to the request and sang in another language I don't understand. My daughter was a little confused and didn't know what was happening. I didn't say anything because as soon as they sang, the moment was over. I didn't want to spoil her bday by making a fuss so I left it at that. But the disrespect is still lingering afterwards. Don't understand why English which is the universal language, isn't used for singing birthdays to kids????? Not everyone understand sotho, Xhosa or whichever language they're using. It may seem like a small issue but for us, seeing her happy while being sang to on her bday is a very big deal. I'm very disappointed, it seemed like they were spiteful because I asked two persons twice to please do this ONLY IN English.

The two females watching the children while they play, can also bring a better atmosphere to the place. They always seem depressed and down. It's not something the children need... Or the parents. If you don't feel like watching after kids, you can...

My husband and I got a very bad service yesterday at this place. As we walked in for breakfast,it was 11am but we were told by the entrance that we may order breakfast quick still,as we wished. Got placed at a table and waited 5-10 minutes for a waiter. When the waiter (Andile) arrived he said to me that we cannot order breakfast,I told him that I was already told from the entrance that we can order it still quick... "He said ok but I saw you walked in at 11:01". So I asked is that why you took 10 minutes to come and attend us??!?! He then took the breakfast order,our food came 43 minutes later. No warning or update while we were waiting as to why our food was delayed so much. When him and some trainee he was working with brought our food,the trainee banged our onion rings side plate on the table,some of them fell on the table and the waiter Andile just said "askies" and they left.

As angry as I was for the bad service,we ate and paid without a tip off course... Now my voucher is still not loaded on my membership card,of which I gave them my membership number. It is not the first time this happens at the same Spur.

I am really hurt and disappointed in this bad service because I am a very loyal and frequent...