Roman's Pizza Newlands — Restaurant in Gauteng

I ordered from them on Uber Eats. This was a scam! The order was cancelled after 30mins and when I called the restaurant, they said they ‘just finished it’ - so I then had to RE-ORDER. Then the driver also screwed us over. He came close enough to have the timer start. He was ‘communicating’ with me, to show on the app that he ‘tried to contact me’ - I was talking to him, asking him where he was because he wasn’t at any of the gates. He was just communicating with me to run the timer out. Then he took a ‘photo’ of where he ‘left’ the delivery!! He didn’t leave it anywhere and the photo he took was of just the box. So he basically scammed us. Purposefully communicated with me and came nearby just so that he could show he ‘delivered it’.

And then conveniently, the restaurant, 20mins before they closed, didn’t answer their phone. The driver also didn’t answer his phone. All convenient.

This has happened to me before - they do this just as the restaurant closes as the ‘last’ order. It happened at the same time (as the restaurant closes). Uber needs to look into this!!! Romans Newlands needs to look into this. Your staff are...

Food was good. We ordered on MrD’s and picked it up.

We waited almost 15min longer than what it said. Manager on duty was busy sorting slips out. Ordered were standing there ready, she didn’t call out the order numbers. The person that helped us earlier disappeared.

A group of 3 came in to order they waited a while and no one assisted them (including manager standing by the desk sorting slips out) . The 3 left eventually, without food.

Wouldn’t recommend....

I had an irritating experience with Romans Newlands today. I placed my order online at 12:05 and a message was sent to me saying the driver would leave the store in 45 minutes for my delivery. I called the store at 13:06 because my pizza had still not been delivered. The driver only arrived at 13:52 and my pizza was ice cold. The staff remained friendly regardless and after heating up the pizza it was fine, but I did expect...