The Braai Room - Lonehill — Restaurant in Gauteng

So this was not the first time I have been here . It has been a good couple of months since I last visited this establishment.

I have to say ...

It has gone downhill. In a very big way.

The waiter kept forgetting orders. I had to place the same order 3 times in a space of 2 hours!

The food arrived and one main meal was off and inedible. On top of that, half the food arrived for the table whilst the other half waited 20 mins longer. Two of the steak orders were not cooked to the correct temperatures. An additional steak order was so full of sinew on one half, that it became inedible and was sent back and a dessert was brought as an apology.

After the off/ inedible food was sent back and a new order was placed, it took a further hour and a bit to get a new meal (chicken strips and chips). We had to remind the waiter at the 45 min mark when she rushed over to the kitchen to sort it out.

When asked for a simple sauce with the above-mentioned chicken strips and chips, we were told that the establishment did not have said sauce and that we must complain to management as they, the staff, are tired of bringing it up with them.

When the bill arrived there were items on the bill that were ordered and never received, but we were charged for them anyways.

This all comes down to the management of a restaurant. This is a local for many people in the area and people will support the establishment if run correctly. Things need to be done.

Until a change occurs, I recommend not eating here. I certainly will not be back nor the table of 15 people...

I love the layout of the restaurant. Play area fantastic! The lady in the play area was exceptional, really made an effort to play with all the kids that came into the play area. We were a table of 6 (who pre booked). We had a variety of starters to share which were average nothing exceptional but nothing bad either. Mains: I had ordered the pork belly which was delicious! I'd recommend that. One of us ordered the braaied prawns which was also delicious. Nice and smoked I'd recommend those too. One ordered ribs which was unfortunately bland, one ordered fillet which was a lot like rump unfortunately. We also ordered a prego which was delicious but spicy. Kids chicken strips were nice too.

They unfortunately loose 2 stars from me.

1. The family restrooms need someone to be cleaning them when they so busy. A little boy was in there before me and made a mess.
2. The waitress needs serious training. I felt like the waitress was pushy on our drinks orders. We weren't even halfway done with a glass and she would be there asking if she could bring refills. After we'd say we still fine for now before the glass was done she was back again to ask about refills. . I had to ask her 3 times for a jug of water. To which she kept telling me her long glasses are the same size. I then explained all 3 times I don't want to be sharing a long glass. I also asked 3 times for take away boxes. She also mentioned how she's battling financially; I felt really bad for her but it's really not something I want to be hearing while I'm out on a special occasion trying to celebrate...

Only eat the ribs! Steak, I've been twice and both times have been overcooked. For context, I like medium rare - it's always well done. When I told them this time, the waitress observed the meat was grey and overdone, said she'd talk to the manager and took the offending meat away. She offered to replace the meat entirely immediately and I, being a fool who waited 2hrs for a medium rare steak, told her not to worry about it. "Give me a little discount, I'll pay for what I ate", I said, and returned my meat. (I ate the pap) Does the manager not came to my table 10 minutes later with a rare, obviously bigger, cut of someone else's meat, presented to me like the meat I sent back. Confronting me in front of our party, with a bloody steak...I asked him directly, "is that my meat?", he was embarrassed and didn't answer. My whole table remarked how my steak was suddenly bigger when the manager came to confront me, and how all their meat was overdone. I paid the full price, but honestly, what a disappointment — this establishment's lack of integrity and insulting patrons with blatant lies leaves a poor taste in your mouth. My sister's dessert also had a big blonde hair in it and when it was returned before eating, the staff gathered and made a scene. My hair was up, and me and my sister's are all brunettes. Go somewhere else, that cooks steak properly and doesn't treat its customers like fools. If you need a playground more than good food, this is the place for you. But it's exploitative, parents of tots deserve...