Tucson Spur — Restaurant in Gauteng

Wonderful experience at Tucson Spur. Big ups to Musa, Emma and staff. The waiters' enthusiasm is contagious. It must have been 6, even 7 or more birthdays during our dinner. And with each birthday, the staff sing with the same zest as the previous. The onetime the audio track dipped, and you could hear the staff sing out loud until the music came back. The food was well prepared and the portions are generous. The play area has more than enough variety to keep the little ones busy, all under the careful watch of the playground staff. The service by our waiter was warm and caring, and even with a very busy night, she kept her cool and maintained high levels of service. In addition, the food service was quick despite the busy night. The restaurant is clean and the immediate appearance indicate an attention to detail and focus on upkeep. For example, the one TV switched off and it wasnt moments later and a staff member came past to switch it on again for those wishing to...

We did not have a good experience today due to the following reasons: We did not have one constant waiter, there were three waiters with three different stories they did not bother introducing them to us. We were prompt the whole time to hurry up with our table whilst my husband enjoyed a drink my kids still drinking. We had 2 birthday vouchers for kids which we redeemed but what we ordered, what was explained and the bill we got was 3x different stories. We asked the manager ahead in time how the vouchers worked, but we had to ask for the ice cream. The male manager was rude with customers behind us, and to some kids on the playground as well. Some of the toy machines did not work but no notification was indicated it's out of order. We used to receive good service but AFter today we are NEVER setting foot at that place again with those rude people... I would recommend if you SE this spur bypass far. Food is great service...

I came to the Tucson Spur for breakfast before doing some shopping in the local strip mall. I walked in 10h00 to freindly greeting and quick service of a cappuchino and soda for my wife but from there things degenerated as my wife and I were only served our breakfast an hour later and then the order was wrong. I am not sure why we had such slow service as other patrons were seved quickly and courteously. I was a bit disturbed by the louder than necessary music as well. Our server was apologetic about the service and a junior manager did visit our table enquiring as to whether we were enjoying our breakfast and we we able to adress our complaints.

Sat 08 June 2019 Wow what a change. Since my original review in 2016 I have visited this Spur a few times and service had not improved much.

But what a pleasant experience today, my server Kagiso blew me out of the water with his attitude and prompt service. I will recommend this SPUR to family...