KFC Francois Road — Restaurant in KwaZulu-Natal

I ordered directly from the KFC app and the driver cancelled my order with 10 minutes remaining for the restaurant to close. I had to phone the branch to only later find out that the branch doesn't even have a landline. I requested an uber to go collect the order, I made it on time but I still didn't get my order I asked what happened and this is the response I get from the supervisor of the restaurant " Its not our fault, the driver took your order and cancelled the order and the store cannot afford to do another order for you". Now bear in mind that I have already paid for the order online and yet again I tipped the driver another inconvenience for me is requesting an Uber and wasting money. The supervisor still has the courage to tell me that I can't blame KFC but the uber driver who was suppose to deliver my order, with that being said I told her I didn't order from Uber eats but I ordered directly from the KFC app and does not have details of the driver whatsoever, what nonsense is that? Respectively I know that the driver was dishonest because he didn't return the order after I had arrived at KFC and that is a serious misconduct and I want disciplinary action taken against him. As for KFC Francois Road I blame the branch for not enough effectiveness of the situation and they do not have enough equipment for communication of that lacks transparency between us as customers and the branch. I am truly disappointed and I'm not being rude but I don't see myself ordering from the same...

All I asked for was an ice cream, but instead of in a cone I wanted it in a tub for my 5 year old, so they charged me the R5 for the ice cream, which is the normal price for it in a cone, they then said it was R10 for the tub...so I said fine please do that. After waiting 10 mins they finally present me with an ice cream in a cone?? What's this? I ask, I said I needed in a tub, where they duly went and put it in a tub and charged me for a choc sundae with half the amount of ice cream than KFC has advertised and no choc sauce. As well as serving another customer who reached over my shoulder and ordered a burger, they then made me wait so they could process his order... Crazy... thanks for caring and understanding a...

Can staff packing food be trained that not all customers are UKZN students. The particular lady packing had such an appalling attitude. When i was coming collect my order after going to other restaurants in the vacinity she rudely asked why i had left as if I'm supposed to somehow report my comings and goings to her and as a result decided to take long with my particular order telling me that everyone who had a similar reciept number range as mine had long gone. This is incredibly disappointing as i myself work for the hospitality industry as a lecturer in Hospitality so i definitely know that her particulat comments were uncalled for. This was the shift at...