Debonairs Pizza — Restaurant in Matlosana Local Municipality

Ordered at 6pm, got the 'order on the way' notification. Did we receive our order? Nope, called 3 times (7pm and 8pm) and the phone was dropped each time when they were 'transferring' the call. The store now currently (8:36pm 25 October 2023) says it's closed. What a joke my dhiye! Update!!!! They called last week Saturday (4 November 2023) saying they wanna deliver our order to us. This is after we called head office and requested a refund. Anyways, pizza never arrived and we didn't get our refund. We have taken over role of the joke. Sithi ijoke my dhiye. uHaha, cousin ka LOL. Writing this on Saturday 11...

My wife ordered pizza online and paid in full online at 19:16 on 2021/01/26. Still at 21:31 no pizza arrived at the given adress as previous deliveries were made to in the past. I really think this is unacceptable and disappointing never will I make use of Orkney debonairs again.

Agents just telling me and my wife that they will phone back in 3minutes or they will put it through to the manager and the manager will respond in 5 minutes since then no feedback was given...

I hope we can sort this out.

Unacceptable

Editing the post

Pizza arrived 22:02

Order was...

I waited from 17:15 - 18:14. When I finally called to make follow up on my order the lady who was answering calls was rude and told me that if I'm not happy I can cancel the order. It took the delivery guy to apologize for the delay and explained the shortage of drivers. That lady needs to be trained again because she is bad for the image of...