Debonairs Pizza — Restaurant in Mogale City Local Municipality

I am deeply disappointed with the service I received from Debonairs in Kagiso Mall. I placed an order and was told it would arrive in 45 minutes, but after an hour and 15 minutes, I received a message stating the food had arrived at the gate. I rushed outside, in the pouring rain, only to find no delivery. I waited an additional 5 minutes before calling the store. The manager assured me the driver was on his way after completing another delivery, and I continued waiting for another hour. Despite repeated calls and promises that the driver was coming, after two hours I still hadn’t received my order.

This experience was marked by poor communication, dishonesty, and a lack of professionalism. I am disheartened by the lack of transparency and respect for my time. This is not the service I expected from a reputable establishment, and I will be reconsidering any...

I made an Online order and after 30min, i checked up on how far..they told me its been escalated I called again and they said the same after an hour. A few calls later as the second hour was about to pass, im told that they cannot deliver in my area, i asked why they couldn't tell me earlier or when my order was taken, they said my phone was on voicemail, its weird because i was still able to reach out to them and waste airtime as i made more than 6 calls... I didn't accept on having to wait till the next day to get my order so i opted for a refund, I was then told they will call back after 6 minutes they are talking to the manager, its been an hour now...im still left here wondering...im heavily disappointed and ill never trust this facility ever again...its the...

One of the most unpleasant experiences I've ever experienced. Ordered pizza and came to fetch it...the guy by the name of Jozi was told to give me my order, he took my slip and gave me my order without returning my slip. I wanted my slip back because I also want to enter the win a car competition, I asked for my slip back and he looked at me irritated as he was about to tear my slip in half so to keep the competition entry code I said to him...I also want the Suzuki give back my slip. I was irritated and disgusted to the core. I know South Africa is rotten with corruption and unscrupulous ways but I never knew it has spread to fast food restaurants 🤔. It made my whole experience of debonairs kagiso sour and It felt...