KFC Edendale - Bakers Mall — Restaurant in Msunduzi Local Municipality

Letter of Appreciation – KFC Service

I have been a loyal KFC customer for more than 15 years, visiting different restaurants across the country. This is the very first time I had a complaint, and I must say the way it was handled was truly exceptional.

We had an issue with the Dunked Wings, and the manager, Thandazile, took the time to explain in detail how the Dunked Wings are prepared and what makes the sauce thicker at times. Her patience, professionalism, and warm approach turned what could have been a negative experience into a very positive one.

I left the restaurant not only satisfied with the service but also grateful for the effort she made to ensure I fully understood and felt valued as a customer. What a wonderful service!

KFC is fortunate to have such a dedicated and customer-focused manager, and I hope her outstanding service can be...

What a horrible serve!!!!sad that my inlaws runs such franchise 😒. There were no wings,no nuggets,nothing to replace the barrel I wanted to buy for my grandmother. My visit there was horrible.the Till operator was worse.I had to asked for my meat to be change as it was stone cold.I requested to see the manager I was told he had just left few minutes ago.All this drama delayed the queue.Worse they sent the customer to tell me that my food was ready.what service is that!my aunt and my sister ate what they have ordered I was very disappointed 😞😢on...

The lady whose name is bahle/buhle is so rude..no customer service training she knows..she must be aware of whom she messes with cause some people can take their entire day to track her moves and it wouldn't be nice..if she can't treat customer she mustn't be in the front..I don't know if she's the clown there but it's rude to us she even sings just to piss us off .. y'all must provide training... I've never been this disrespected..imagine report the entire franchise just cause of her to Hello Peter.. she's rude even at Uber...