Steers — Restaurant in Stellenbosch Local Municipality

I am writing to formally express my dissatisfaction with my recent experience at your establishment.

On 01 August, I placed an order for a half chicken, but upon receiving my order, I discovered that I was given a quarter chicken instead. This was disappointing as I had specifically requested the larger portion.

In an effort to rectify the situation, I had to make a swift trip back to the store, ensuring that I arrived before closing time. Upon my arrival, I contacted your call center, and I was assured that they had informed the shop about the mistake. However, upon reaching the store, the staff informed me that they had not received any communication regarding my issue. This lack of coordination between the call center and the shop added further frustration to an already inconvenient situation.

I believe that customer service should be a priority, and I felt let down by both the incorrect order and the miscommunication. I hope that you can address these concerns to prevent similar issues in the future.

Clearly is there a huge difference between a quarter chicken and...

Always great to go to steers when you don't feel like making food. The staff is very helpful and professional. Definitely one of the best steers I've ever been to. The service is quick and good. They pay attention to the orders and make sure you have everything you need before leaving. The place is clean and definitely worth a visit if you are feeling peckish or don't...

I have rated you 5 stars in the past, but what is going on in your establishment now? There is new people working there because the last 2 times I went there I saw new faces and the food is really disappointing. Please do better, I know you can. This is 1 of the 5 chicken wings i got. It was charred and very small. I know you...