There’s bad service and then there’s bad service mixed with prejudice. Sadly, that’s what my fiancée and I experienced at Sarmiento, and on our birthday dinner, no less.
Even with a confirmed booking, we were ignored by several waiters just standing around. No greeting, no offer to help us find our table, no menus - nada - this is despite mentioning to them that this was a special evening for us. We eventually got sat at an unprepared table near the bar (no tablecloth, no cutlery) and still had to ask for basic things.
What really broke us was seeing how warmly other guests of different ethnicity were being served while we were treated as if we didn’t exist. It was hurtful, humiliating, and honestly shocking in this day and age.
We left without eating. It’s sad that in 2025, people still have to experience this kind of behaviour based on skin colour or background.
If you’re considering dining here, please be aware of how inconsistent and discriminatory the service can be. If I could give minus rating, I would.
On a brighter note we went next door to Mi Cortijo, and the difference was night and day! Welcoming smiles, amazing service, and delicious food. They turned our evening around completely. Highly...
Read moreWe are very regular guests at Sarmiento and have always really rated this place. Unfortunately, our experience on Sunday, 13th April was really not OK, and this is the second time we walked away feeling disappointed after an earlier visit in February. Our experience this time was soured by the following: Starters all arrived at different times. We had to wait incredibly long after for our main courses to be served. Clearing plates took nearly an hour. Waiting staff nowhere to be seen - very inattentive service. Wine service not included, we ended up pouring our own bottles of wine. It’s looks like our table didn’t exist?! Excuse given that the restaurant was very busy and running at full capacity. Regardless, standards shouldn't slip and if you can't handle a full restaurant or have a capacity problem with your staff, then you have to refuse tables.
We passed on dessert and coffees after spending hours in the restaurant due to slow and poor service, and paid a hefty price as well. We have a standing reservation later this month but unsure if we will honour it based on this most recent experience. For the price you pay at Sarmiento, this was frankly...
Read moreFirst time in Malaga, Spain with a couple of friends I made a reservation here for my boyfriends birthday and I have no regrets.. can't wait to come back here once we visit Malaga again!
The food is 10/10 Customer Service is 10/10 Views 10/10! Amazing and we are a bunch of foodies that love incredible views. We didn't expect to run into the owner, his name is Miguel such good energy and very welcoming. He told us about what Malaga has to offer and recommended other sites to visit.
What surprised me the most is we were enjoying our time there that we didn't realize they were closing. As people from North America we are usually rushed and given the bill at the table (dry attitudes as well to make us leave). Here, we didn't witness any of that, Miguel insisted we take our time and enjoy ourselves. He even gave us digestive shots and took multiple group photos of us haha. Sounds like it shouldn't mean much but it definitely did to us compared to our norms. Definitely coming back here !
(Before coming here i noticed small negative reviews, but you really don't know unless you try it...
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