Segaria Thai Fusion Restaurant — Restaurant in Dénia

We love this Marriott hotel. When they first changed the Segaria restaurant to Thai food cooked by the Thai lady, it was absolutely wonderful and delicious. We are from the Far East and Thai food is always our top choice; but in Spain, there were not many good ones in our area. We used to go to this new Thai restaurant regularly but after 3-4 months, they changed the Thai chef and the staff , the hotel chef took over the cooking . It was just not the same but still OK because the restaurant's ambient was very good and beautiful. However, the food standard just went downhill and was not good Thai food and there were not many customers. We then stopped going for a few years. Until last week we decided to try again. We took our friends, had a drink in the lobby bar, then to the restaurant which had been renovated beautifully as well. The chef is the same hotel chef. The menus have changed completely with very limited choices which sometimes mean good. We had 3 starters, the chicken satay was OK but the satay peanut sauce was just too liquidy and not much taste of peanut. My husband had a chicken curry which was just chicken in coconut cream sauce with no spice or heat at all. The 3 of us all had a pad Thai which is always my favourite in every Thai restaurant. I was really shocked when it was served. It was just a bowl of white noodle with a few chunks of chicken meat(very white colour) and a few bits of peanuts and a few thin strips of cabbage, hardly noticeable. The whole dish was white, no other ingredients like bean sprouts, egg or garnish. We were all shocked to see this dish. It only had the taste of pad Thai sauce but nothing like the real pad Thai dish. It is the worst pad Thai we ever had. There was no spice in any of the food we ordered. The restaurant is said to serve Thai fusion food, whatever that means? We love the decor of the restaurant and the hotel and always wanted to go back but the food standard in this Thai restaurant is really disappointing for such a big chain of hotel. It's a shame to see the beautiful restaurant not...

Overall a pleasant experience but several areas to be improved Welcome: at or above expectations (4) Menu delay: menus given promptly (3) Drinks: delay in receiving cocktails and then waiter came to collect payment. This is very awkward and denotes an organization or a manager that has not understood being customer oriented, focused or centered and continued to run stovepipe departments whose primary objective is to meet their own objectives without regard to customer experience. (1) Food: good although not reaching fully authentic taste as in BKK(3) Confort: the covered terrace where most guest were seated is too hot and the hotel should install ceiling fans especially since they have the space (2) Service standards: meeting expectations in general but failed in one area: product knowledge. Only one waitress know what was “Nam pla prik” the abc of seasoning in Thai cuisine, with the ensuing delay and receiving the sauce when the pad Thai was almost finished. In a Marriott establishment one would expect management to have all servers trained to the proper...

Where to Start? The ambience tries to give some Thai impression but it feels like a school mensa with some bamboo. The Service is friendly and the food itself is nice but nothing special. Also The "rules" of food service seemed akward. There are (only) 2 Set menu (and 1 child menu). The whole table must take the same menu ( one might argue out of 2 it cannot be too complicated). Especially for Thai kitchen where you could easliy change the protein or curry it seemed very restrained to us. We left somewhat puzzled if not disappointed and will not go...