Restaurante J. Latorre — Restaurant in Elx / Elche

Restaurant near the beach with outdoor terrace.. they had fans to keep the place fresh. We waited around 20 mins to be seated as place was completely full for lunch. After being sat it didn’t take too long to get the starters. We had a set menu where you have a salad, croquetas and fried calamari and seafood plus paella and dessert for 2. This is for 20€ per person. Food was good.. paella was lovely. Service was really slow and quite rude. The waitress was not having the greatest day and you could tell also by the faces of some tables sat at tables around ours. We spent in total more than 2 hours to finish the meal. They run out of the homemade desserts so we were offered industrial quality ones. Not so good. Had an argument with the waitress who was in my opinion not only rude, unprofessional but also very annoying and treated us really poorly. The manager came to apologise to us and end the lunch on a positive note. I do feel like the place has great food but needs to work on the staff manners and how they split tasks. The manager was lovely at the end but it has to be said that unfortunately the overall experience needs work and attention to detail. Treat your customers with a positive, attentive and understanding attitude and you can aim for 5...

Priorizan al cliente extranjero. Hemos ido a comer a la carta una pareja de españoles y nos hemos encontrado que la recomendación fuera de carta que era merluza fresca al pincho se reduce a media cola con muchas berenjenas y con gambas y chirlas. El servicio ha sido correcto y la botella de Tierras Gauda estuvo a su altura, se les ha indicado que el entrecotte de buey era bueno y que la merluza podían haber traído una pieza mejor, hasta que hemos pedido la cuenta porque estando el local medio vacío nos han sentado otra pareja de extranjeras al lado, a la que si les han enseñado previamente a pedir que pieza querían de la merluza y de la lubina. Cuando hemos insistido en que trajeran la cuenta en reiteradas ocasiones han hecho caso omiso. Al disponernos a pagar en la barra se ha acercado una persona que estaba con una mesa de 6 extranjeros con 2 jarras de sangra. Al parecer solo está persona era la indicada para cobrar, habiendo al menos 3 personas más. El día anterior quisimos ir a comer pero se nos dijo que no teníamos reserva, sin embargo todos los extranjeros citados se les ha atendido sin reserva. Resumiendo, no es un local apto para españoles dado que priorizan al cliente extranjero independientemente de si existe o no reserva y de la demanda más o menos cualificada que haga. La buena noticia es que hay otros restaurantes como Arc Nou, Chakra o Snipe que teniendo la misma materia prima atienden al cliente sin impórtales la...

I always have a great meal here. its a place where I hold my celebration parties as well as the chef pulls out all the stops and is willing to prepare anything you want, suckling pig, beef wellington, duck, stuffed peppers. Obviously for dishes that aren't on the menu he needs notice. The staff are always friendly and you are made to feel very welcome. For Sunday lunch you always need to book and in the high season its advisable to book whatever day of the week to...