Starbucks — Restaurant in la Roca del Vallès

STARBUCKS COFFEE HEAD OFFICE

I wish to register a complaint to Starbucks Head Office.

I was in Starbucks, La Roca Outlet Shopping Centre, Barcelona. Spain

I stood in line waiting to be served while two members of staff chatted to a lady at the counter..

i was the only other customer waiting at the time.

The two chatting staff members ignored me for what seemed like almost five minutes.

I asked another staff member if i could be served a coffee and lunch but she pointed to the two chatting staff members and told me wait.

I waited a further period of time and was ignored, so I walked out in disgust.

There were around six staff members behind the counter.

The coffee shop was almost empty at the time.

I have never experienced such poor service in a Starbucks Coffee shop before this incident.

It is totally unacceptable and I would like Starbucks Head Office to take the appropriate action so future customers are not ignored again in the way I have just experienced.

I await your response to my complaint with interest.

Kind Regards

Brian Burton 2 Vester...

I spend a lot of time working at this Starbucks. The WiFi is strong and reliable, the large windows let in plenty of natural light, and the vibrant shopping area around it adds to the atmosphere. The staff here are fantastic—friendly, welcoming, and always up for a quick chat, which helps me practice my Spanish. Whether you're looking for a productive workspace or just a great cup of coffee, this place is a...

Visited on 21 Sep, 2024, at noon, Worst starbucks ever. Waited more than 30 minutes because of a staff’s fault, missing out our order and made us wait forever, without a word of apology, shabby condition of the seats, not cleaned up, with all leftover and package paper all around the tables, never go again, and recommend you never come, STARBUCKS SHOULD MORE CARE and as Asian, we regard these poor...