Bar Restaurant Aruba — Restaurant in Malgrat de Mar

Owner and staff very rude and arrogant. They don’t listen and I had to re order my food twice. I ordered paella, one portion but because me and my mom shared they charged for two people. 30€ for some rice. Prices anywhere else were half of that. Owner was so rude and gave out to us that we ordered what we ordered. Was yelling and laughing at us when we were not explained this when ordering. Tried to rob us. Absolute joke. Got hotdog too and that was cold. The waiters ignore you and do not take your order after telling you to sit down and they will come to you. Do not waste your time here. Better restaurants nearby. Owner needs a change of attitude towards tourists and maybe a personality change. I am shocked by how rudely we were treated. He was yelling over me when we didn’t want to pay that because that was a joke and didn’t let us speak. Also seafood was not fresh and for 30€ I would actually expect fresh and good quality. Nothing to be happy about here. Food took 1 hour to come and wasn’t warm. The ignorance towards foreign people was uncanny. From the reviews that I have read it seems like the waiting time is an issue and the owner always has to defend himself and make the person look bad. The way I see it is if he has to defend himself against people that we’re not happy then the people are not the problem because the restaurant has issues and staff need to learn better customer service, and to be polite. I will not be nice to people that look down on me and will not serve or be communicating with me and my family. The moment there was a miscommunication issue the owner should apologize for the inconvenience and explain the menu, not y give out and talk over me because he’s right and I’m wrong. The customer isn’t always right but rule number one of customer service is that you treat the customers like they are always right so arguing with them and yelling at them is...

I went here and was utterly disappointed. The pizza we ordered was deep frozen and half done. When I asked the manager he told me he is not responsible for making the pizza. When tried to negotiate a discount het told me that in 40 years he never had any complaints. The boys working there were nice but not really interested in providing service. To add to this abysmall experience was the fact that the glasses and cutlery where really dirty as well. During the talk with the manager he didnt apologise or anything. It seems to me this place only exist to make money of people wanting a nice holiday and they dont care about the experience they offer towards their customers. Would this happen in my hometown this place would have been shut down long ago for health risks and their hostile attitude towards customers who politely give feedback. I guess it doesnt matter because they wont miss my business and there will always be an unending supply of new customers to trap and to rob. Advice to the manager: quit your job and find something that does make you...

El dueño en vez de intentar ser un víctima en todas las críticas constructivas, debería mejorar las cosas que se les dicen.

Ración cutre de chopitos, que más que una ración, es una tapa a 9€, las bravas con salsa de bote por mucho que digan que es casera, y si eso es casero, deberían de pensarse más la receta, porque no lo parece ni de lejos, agua con acidez con toque picante. Defendéis la bebida a 2€ como si fuera un chollo, cuando es de lata. Si valiera más de 2, ya sería un robo directamente. Aunque la cerveza ronda los 3€, y eso no lo mencionáis. Ponéis como precio barato, a las patatas por 5 con algo, ok, baratísimo un puñadito de papas (no hay ni una patata). Pero y todos los demás precios? no son tan baratos como los defendéis. Un bocadillo con triste pechuga de pollo SIN NADA MAS, ni un triste trozo de lechuga, rondando los 6€. 1.80€ un tarrito minúsculo de alioli de bote baratucho. La paella perfecta para guiris a 17€/p. No podéis decir que sois un chiringuito cuando más que vistas al mar tenéis brisa suave del rodalies con sonidos en 3D del mismo.

Os lleváis menos valoración por en vez de pedir disculpas y mejorar, intentar ser victimitas sin poder serlo.

Iba mucho aquí pero ya después de ver vuestras pésimas contestaciones, ahí os quedáis, con los guiris que vienen una vez y no vuelven nunca más. Esos son los clientes que os interesan y no la gente local, ya se os ha visto el plumerillo.

Que os vaya bien el negocio, pero que si os va a peor, no es por los comentarios que hay 😉

edit: los precios que pones no son reales 👌🏻 la publicidad ya os la habéis...