MÁRAGO café — Restaurant in Ontinyent

Update Re: Owner Response - always tone deaf when businesses are unwilling to listen to 'the voice of the customer', and generally insist that they are right - with their approach/offerings/etc. - vs being receptive to customer feedback. 8 oz is pretty standard yogurt cup size so your cold brew is in that range. No one in the world serves a maximum size cold brew of same size you do. You are market non-normal and aberrational in all the wrong ways. I would comment additionally that your cold brew is a 'new menu offering'. It's 100% not about pricing. Expectation for a cold brew (largest size) is 16 oz minimum. It is simply not of value to drink a 9 oz cold brew. Btw: the 9 oz you suggest is likely a max of four oz of coffee, 2 oz milk, and the rest ice. 99%+ of shops offer larger sizing such that you simply get more of the 'product' w/ room for ice. I would happily pay more for an appropriately sized drink. I find Zero Rationale for making your largest cold brew 9 oz. as though quality and drink characteristics would suffer were there a 16 oz option. It's sad to find owners who reject the voice of the customer, and rationalize the rejection as a deliberate choice to 'not be for everyone'. Thank you for the offer of a refund...but you mistake this as being a 'pricing issue'. It is not. I am not a price sensitive customer. I am sensitive when the organizational tone of an establishment is haughy and supercilious. Best luck w/ the boutique business that is by design not for everyone.

Wow...I ordered their advertised 'new' cold brew coffee with milk and ice...paid almost 4 Euro. My to-go cup was presented to me...about the size of a pudding or yogurt cup...maybe 4-6oz total. I asked if I could have in their larger 12-16oz to-go cup by simply adding more ice and milk. They were pretty haughty and non-responsive and dismissive. I have had cold brews across the US, UK, Euro zone, and have never/even had a pudding cup of coffee presented to me for equivalent pricing. And with their dismissive approach, they added that quality standards were higher. Now, as a customer of boutique and large coffee shops, from Seattle to NYC and here in Spain in Barcalona to Madrid and Malaga and Valencia, the 'quality' here is in a good range w/ beans and production (from what I can tell). All that I wanted was milk and ice added to make a normal drink size vs a pudding cup suitable for a toddler. Zero effort was made by staff to understand or budge...though the cold brew is advertised as a new menu item. It's just a criminally bad way to run a business and (mis)treat customers. Think about cold brew priced at about one Euro per ounce. That is absurdly non-normal. But the kicker is the abysmal customer service. I've been to pretentious and snobby coffee shops...but these guys take it to a whole...

Esto pasó hace un par de años, y me he decidido a comentarlo ahora porque me sigue pareciendo una vergüenza. Mi hermano y yo decidimos desayunar en esta cafetería, y pedimos uno de los almuerzos y un plato aparte. Como él no toma café, decidió darme el café incluido en el almuerzo a mí. Ahora viene lo bueno. A la hora de pagar, nos cobraron el café aparte porque según ellos, tenía que ser así porque lo había consumido yo. Nunca antes me había pasado que me monitorearan en una cafetería. Nosotros pagamos (con gusto) los platos y bebidas que pedimos, y no es asunto de los camareros el decidir quién tiene que consumir qué. Me quedé tan sorprendida que no supe qué decir. Nos fuimos pagando un café extra (que nunca fue servido, era el incluido en el almuerzo), porque los empleados decidieron a quién le correspondía cada plato y aparentemente les parece mal que los comensales compartan. No he vuelto desde entonces, ni volveré.

EDIT: Encima me responden llamándome mentirosa, me parto. Igual ya no se sirven desayunos, pero siguen sirviendo crepes, que es concretamente el plato que pedí. Y no fue en terraza, fue dentro. En fin. Un desplante detrás de otro. A los que os guste compartir, este no es...

Small, friendly and good service. Fabulous range of teas, economic friendly coffees & natural juices. Home made croissants, muffins, biscuits. Good atmosphere. My favourite place for classic Tostada & coffee in the morning. Select olive oil from Andalusia...is superb worth locally sourced queso blanco. Tapas Fridays/ Saturdays is good with a nice glass of wine or a locally...