Massai Mara Beach Club

At 6 pm (18:00), we waited about 10 minutes for a waiter to come. There were 3 waiters working and a maximum of 25 guests. We ordered 2 cocktails that were described in the menu as containing alcohol, priced at 6 euros each. After waiting 18-20 minutes, the same waiter came back and asked if we had ordered... uh, yes, we ordered with you 18-20 minutes ago, I replied.

The cocktails arrived shortly after, having been sitting at the bar with half-melted ice (resulting in a thin and flat cocktail).

I tried to speak to who I assume was the owner since he wasn’t wearing a uniform. He brought us a bill for 2 x 7 euros, even though the price was listed as 2 x 6 euros. I pointed this out to one of the other waiters, left 12 euros, and we left.

Shortly after, the owner ran after us and demanded an additional 2 euros. I explained that the menu said the cocktails were 6 euros, and that he should update the menu accordingly. He claimed that 6 euros was for non-alcoholic cocktails, and the alcoholic ones cost 7 euros, even though the menu clearly listed the spirits included for 6 euros and mentioned nothing about alcohol costing extra.

He didn’t get his 2 euros, which he thought was small change for us to "cheat" him out of, but apparently not small enough for him to avoid running after us.

So, be careful and check your bill.

Terrible service, they don’t speak English, and I won’t be going back.