Domino's Pizza - Mattakuliya — Restaurant in Colombo

Beware of your order and what you have ordered. They change the order. I’m not sure it was purposely done to me today. I have ordered 1 medium HT BU-Tokyo Teri Rs.3099 and 1Medium HT Teriyaki chicken 2199.

I didn’t bothered about the delay to complete my order because I was waiting having a chat with my brother. Finally the staff member who taken my order at the counter appeared asking whether I’m dining it in or take away. I was bit doubted why he is asking this again and I said I’m dining it in. After a couple of minutes, he appeared with two pizzas which were sealed. My doubt even gone up because normally they do not seal it for dine in. When I have opened it only I have surprised seeing the order. It was completely changed and not what have ordered. Then I Called him and asked where are the mushrooms in my orders which supposed to be. His face was quite in shocked mood after my question. Then he tried convincing me oh no they have forgotten to put mushrooms in it.

Dude I look like a fool. I have asked him to put a fresh order and they have taken it. But I felt it was purposely done after they messing up with some other order.

My point is if someone have never know what will be in their order, would have definitely had it. If that pizza is low cost one, what about the money he paid for.

Such a...

I recently ordered from this branch and it was a complete nightmare. The delivery took an eternity and the tracking system was completely inaccurate. According to the tracker, my order had been delivered but I hadn't received it yet. I had to wait an additional 30 minutes for my pizza to arrive, which was completely unacceptable.

When the pizza finally arrived, it was lukewarm at best. It was clear that the delivery process had taken so long that the pizza had lost all of its heat. The taste was mediocre at best and certainly not worth the hassle of waiting for so long.

I highly recommend that Domino's improve their delivery service and ensure that their tracking system is accurate. If they can't deliver their pizzas in a timely manner and ensure that they are hot and fresh, then they should reconsider their business...

One of the worst dining places in Sri Lanka. We ordered a small pizza in Mattakuliya Dominos on September 2. The pizza was delivered 20 minutes late and they didn't even cut it. At that time, I was not in a position to check the bill. But after two days when I have verified the balance of my account there is a massive amount deducted from my card. The pizza cost is Rs. 990 and this idiot deducted Rs. 9990. When we inquired, they just said that they will refund the payment in 4 days. When we raised the complaint, there was no responsible manager to speak to us regarding this issue. Thereafter, we have visited the outlet again, but there has been no positive response from any relevant person and they are asking us to wait for the refund. Really disappointed with their service. There is no...