Pizzeria Ristorante Molino Affoltern am Albis — Restaurant in Affoltern am Albis

We celebrated our wedding anniversary in Molino at end of August. At least we wanted to. When I made the reservation I asked them to seat us to a “romantic”, kind of hidden table when possible. We arrived, I reminded the host why we are there for, got seated at a table of two right next to the service station. Not a good start but it is what it is. We told our waitress that we want to take our time, relax and enjoy, we are not in a rush. I ordered a bottle of - very good - Italian white which was placed in an ice bucket behind me. We ordered our food, the appetizer came. First disappointment: the presentation of their salami plate lacked all imagination. Literally a few slices of salami and a few pieces of olives and that is it - for 19 CHF. Very poor. My appetizer, the Mediterranean Salad was not better: very small amount of mozzarella, mostly salad leaves - very uninspiring. Halfway into our appetizers, the waitress came to our table holding our main courses in her hands and smiling. Yes, the waitress to whom we told we do not want to rush. In the restaurant where I made the reservation with the note why we are there. I used to work in fine-dining restaurants and it is very clear that a service stuff cannot make a bigger mistake than this. What do you expect, to quickly finish my appetizers or push the plates aside so that you can put the main course on he table? Needless to say that our lovely dinner was screwed at this point, my blood pressure immediately rose. I sent her back to the kitchen and told her to use common sense and bring the main course AFTER we finish our appetizers. I addressed this case to the manager/captain and he apologised. Shortly another waiter came to check if everything was alright. Finally the waitress brought our main courses in the right time. So within 20 minutes there where 3 wait stuff around our table and NO ONE noticed that our wine glasses were almost empty. I basically had to pour my wine every time from the ice bucket behind me except once when the manager noticed and took the bottle out of my hand. The service was an absolut disaster, high level of incompetence and amateurism - hard to grasp why: they were busy though but not completely full. The main course - pizza with bresaola and my wife’s grilled salmon - was indeed good. So was the dessert and the coffee. Needless to say that they forgot to say or indicate anything regarding our anniversary, not even when we left and said goodbye. You normally write something on the dessert plate with chocolate or give free petit fours at the end of the dinner as a compliment or engage in a short but polite conversation regarding the situation. Not in Molino. They are clearly not up there yet. Certainly we will never return, unless we want some pizza to go. The interieur is very beautiful, practical and comfortable. Molino wants to be good, wants to be better but considering everything it unfortunately remains a cool trattoria, nothing else. 2 stars only because their pizza is...

Dear all and Pizzeria Ristorante Molino,

I am writing to express my disappointment with my recent experiences at your restaurant. I have visited several times and have no complaints about the food or the wait staff. However, I had a negative encounter with the person in charge of seating guests, whose name I believe was Viktor or Victor.

Last week, I made a reservation through your website, but there was no option to choose between a table on the terrace or inside the restaurant. When I arrived, I saw that there was another couple discussing their reservation with Viktor in front of me. I waited my turn, but before I could speak to him, Viktor helped a man who seemed to be his friend, skipping over me without even acknowledging me. (I said Gruezi) It was so rude, and after that he started to serve people which came after me on the second site. I've been waiting for 7 minutes. And you know what, it is not about time, but about attitude and personal behavior.

Furthermore, when I asked to sit outside because there was no air conditioning inside and the temperature was around 30 degrees Celsius, Viktor told me that all the tables were already taken, despite the fact that people who arrived after me were seated outside without reservations. This made me feel even worse, as I was uncomfortable and overheated while others were enjoying the cool outdoor air.

Overall, I believe that my experience was not up to the standards of a professional restaurant, and I hope that you will take steps to ensure that other customers do not have similar experiences in the future.

Thank you for your attention to this...

The spicial thing about the Molino is that you get to put your meal together. You choose the base for a Pizza, and then add what you like and they will prepare it accordingly. Same for dishes with noodles. There are, however, some given dishes where you do not have to choose all the ingredients. I had a Pizza "Sophia Loren" which was quite alright, though it needed a lot of pepper and some salt to make it taste like something. For dessert, I had the "Punto i basta", which is a table spoon of Tiramisu, accompanoed by a coffee. The Tiramisu was especially disapponting, no taste at all and obviously not even coffee in it, so that was on the lame side, not worth the prize. The coffee was alright. Staff was not really paying attention, you are just sat there with empty glasses and they don't care - eventhough there were only few tables taken. Also, the street right next to it is quite busy and the entrance to the parking house as well. So, all in all, it sure is alright for a quick lunch, but the prices...