Rigi Bistro — Restaurant in Arth

First of all, we are giving two stars because the panini and the sausage bread we had were reasonably edible—not overly salty like those from other vendors. If it weren’t for that, this place would deserve just one star.

The main issue is the racially biased attitude of the male staff member. All we did was check whether the sausage bread on display was actually an apple pie based on its appearance. In response, he gave us that typical Swiss gesture—clicking his tongue and shaking his head in disapproval.

Such behavior in a service-oriented role suggests a deeply ingrained sense of racial superiority and discriminatory values.

At the time, we brushed it off since it was the first day of our trip, but now on the fifth day, having seen that same disapproving expression from other Swiss locals in different areas, I feel compelled to write this review.

I don’t know how many other tourists will see this post, but behavior like that—especially when experienced repeatedly from various locals—can genuinely ruin someone’s mood and travel experience.

On top of that, when we were about to leave the shop, the female staff member telling me to throw away a piece of tissue left by other tourists who had shared our table was just the final straw.

Does the HR department at Rigi Kulm have some kind of policy that only hires people with racial prejudice?

Honestly, after experiencing and observing various things over our 10-day trip, I feel like reporting all of this to the Swiss Tourism Board. But I’m not sure they would even take such behavior seriously or take any corrective action.

Perhaps they’re simply exhausted from overtourism and have decided not to care anymore.

Anyway, please refer to objective Google reviews, and I hope you won’t let such unpleasant experiences ruin your valuable travels.

(Our visit took place on June 6, 2025, between 10 and 11 a.m. We were a group of four including a child, and we ordered one panini, one sausage bread, a slice of chocolate cake, a cup of coffee, a bottle of soda, and an ice cream.)

일단, 저희가 먹은 파니니와 문제의 소세지빵은 다른 매점들과 달리 심하게 짜지 않고 먹을만하기 때문에 별 두개를 드립니다. 그게 아니었다면 별한개짜리 식당에 해당합니다.

문제는 일하는 남자직원의 인종적 태도인데, 진열된 소세지 빵을 겉모습만 보고 애플파이인지 확인을 했을 뿐인데 또 스위스인 특유의 혀를 끌끌 차며 고개를 절래절래 흔드는 모습을 보여줍니다.

이러한 서비스 직종의 접객 태도는 인종우월주의적인 태도와 가치관이 몸에 배여있지 않다면 나올수 없는 행동이라 생각합니다.

당시에는 일정 첫날이라 그러려니 하고 나왔지만 5일째인 오늘 그 '절래절래'표정을 다른 지역의 스위스인들로부터 똑같이 목격하면서 반드시 리뷰를 써야겠다는 생각이 듭니다.

이글을 다른 관광객들이 얼마나 볼지는 모르겠지만, 그러한 행동은 (특히나 불특정다수 현지인로부터 반복되게 경험한다면)정말 사람 기분 더럽게 하는 행동입니다. 또한, 저희가 가게를 나올때 저희 테이블을 쉐어한 다른 관광객들이 버린 휴지 한장조차 저한테 버리라고 했던 여자 직원의 태도는 화룡정점을 찍었다고 생각합니다.

리기쿨룸의 인사 담당자는 이런 인종적 편견을 가진 사람들만 뽑아야만하는 행동강령이라도 갖고있는 걸까요?

9박10일 동안 여러 관광지에서 보고 느낀것들을 스위스 관광청에 제보라도 하고 싶은 심정이지만 그들이 이러한 행동들에 대해서 심각하게 생각하고 시정조치를 취할지는 모르겠습니다.

어쩌면 그들도 오버투어리즘에 지쳐서 될대로 되라 라고 생각하고 있을 가능성이 높을것 같네요.

그나마 가장 객관적인 구글리뷰 참고하시고 귀한 여행경험에 누가 될 일 만들지 않으시길 바라며 리뷰를 마칩니다.

(*저희가 방문한 일정은 2025년 6월 6일 오전 10시에서 11시 사이이고, 유아포함 4명이 파니니, 소세지빵, 초코케이크 한조각, 커피 한잔, 탄산음료 한병, 아이스크림...

Had worst experience at self- service restaurant/kiosk. Took a kids menu along with 2 other dishes and was charged 65 EUR. But upon finding a table and settling, found kids menu was charged in excess. It was around 10 EUR and the lady at the counter charged double and when asked was not ready to return extra 10 charged. Felt very bad and was not customer friendly also. She was like who asked to move out of the counter, if you see not checking your bill... while at lunch, the queue was very long and you cannot expect anyone to check what was charged for each and every bill... this may give a bad impression to any tourist about Swiss... which I don't want to (Though am not tourist, ...

Very poor service and unfriendly staff. Unfortunately this was the only place to hide from bad foggy weather, and we were surprised how can any hospitality sector be so rude to the costumers. If my staff was this unfriendly to the tourists staying at my apartment I would be out of hospitality business very, very soon. The place looks outdated. I'm not sure if that's how swiss people are in general, but I sure hope this was an exception. I would say avoid it, but I don't think you have an option if you by any reason visit this train stop...