Restaurant Pizzeria Caroll — Restaurant in Lancy

Food poisoning - to avoid ! A friend and I have come to this restaurant regularly and the service/food has been OK. However, yesterday we ordered pizza, and when we received the food, I noticed that I had got the wrong one, Seafood instead of Vesuvio. I told the waiter immediately, who was comprehensive and suggested to change. Since we had already waited for about half an hour, and I didn't want to cause the waiters any trouble, I decided to accept the Seafood pizza. I didn't feel anything directly, but when leaving the restaurant, my stomach started aching. When I got home, that's when HELL started. I was vomiting intensly for 2 hours !! Not a single piece of that seafood pizza was left in my body.

What is worse... After this rough night, I decided to call and let the restaurant know about the food poisoning, hoping for an apology or a small gesture. I was calm and factful when calling.

Their reaction ? No apology, no empathy, nothing. They simply claimed that I must be allergic to seafood and didn't want to hear anything about it. I assured them that I am not allergic, that in fact, I am quite a fan of seafood. It was clear they just wanted to get rid of me… so they simply HUNG UP !!

I am sorry to say that this restaurant has lost two excellent...

Awful service, my collegues went before me and ordered their food and a drinks, ordering a drink for me as well a and letting him know that I would be coming a few minutes late to order. When I got there there drinks were served and I had to wait 20 minutes to get mine this after flagging him down over 5 times to try to order. When I asked him if my food could make with the others he looked at me and just said definetly not (no let me see if I can do anything, or even just an apology). Ended having to walk out to let my collegues eat and find some food...

It was quite a disappointment. We took Pizza's. The good thing about their Pizza's is that when you ask for an ingredient, they will put a lot of it,maybe a bit too much. I took a Pizza with spicy salami and I had to remove a lot of salami slices. It's a pity. Also,I found the Pizza dough to be too industrial (too thin, like the one you buy in the store). Having said that, my son and wife enjoyed their Pizza's,but they agreed with me about the quality...