The Factory — Restaurant in Chaguanas

I’m sry it don’t have a no star rating! I will NEVER dine here again I’m disgusted by the treatment to which was given to my friends and I. Wen we got there they gave us a table n one of the chairs was rocky we paid it no mind then now we made an order ... the order reached and no plates or napkins were given wen we asked for them long after a guy came out and gave us FIVE napkins eh n still no plates. We called them again to let them know we ain’t get plates ,after which d guy brings two plates n is three of us eh.. we laughed it off . Now we wanna order some wings n fries d manger said there were no fries eh ! none they ran out! That’s wat she said then a few minutes after the table on the other side which happened to b wit white folks were given fries. So we called the manager again then her reply was “ the fries are only for specific ppl” that’s wen I stepped in n asked “so wats that supposed to mean” she replied that the fries are complimentary well that’s wen I lost it we then forgot about the other order paid n left! I’ve dinned in many places before and was never treated like an unequal person I felt so bad! It’s like we begging them for the service n to spend our money! Total unacceptable.! Very DISAPPOINTED...

We received our meals in a timely manner and the waitress was eager to please. Polite also. The brunch was tasty; scrambled eggs were done well (not undercooked or mushy) and pancakes were soft, bacon was good (not greasy but also not crisp). The French toast was made with regular sliced bread and although it was tasty, it was not rich and decadent.

The coffee was delicious but not very hot, the waitress remedied that without any issue.

The ambience is good for a bar or perhaps evening dinner. However for brunch, the place needs to be brighter and the music more upbeat. The walls opposite the bar were very dirty and tables were placed next to them, that area was very dark for 10am with sufficient natural light coming in. The lighting really needs to be improved for a brunch setting.

I’d say the prices were a little above moderate for what is offered, when compared to other brunch options.

I just may return to try the dinner one day....

My girlfriend and I stopped by to have dinner on Saturday night. I was a bit taken back with my experience. Since it was nothing like the last time we were there. After being seated we waited for 20 minutes before I had to get up and ask for someone to come and serve us. We ordered drinks and the waitress mixed up her orders and brought the wrong drinks to our table..After which she told us that we would still have to pay for it.. I asked to see the manager and the waitress came back to say that he was not coming. Then we ordered steaks medium well.. and low and behold they got that wrong as well.. they came rare. The fastest thing to reach our table that night was.... you guessed it.. "the bill".. Of course there was no additional cost for the wrong drinks. I think it would be a long time before I even go there again.. "Service is the success of...