Baskin Robbins — Restaurant in Dubai

Review: Exceptional Customer Service at Baskin Robbins, Arabian Centre

I recently visited the Baskin Robbins branch at Arabian Centre and was thoroughly impressed by the outstanding service provided by one of the staff members, Freena. I went there to enjoy a milkshake, and my experience was elevated due to her professionalism and exceptional customer care.

During my visit, I witnessed a situation where a customer expressed dissatisfaction with the recent shift away from plastic straws. The lady seemed upset about the change, but Freena handled the situation with grace and professionalism. Instead of just brushing off the complaint, she took the time to calmly and patiently educate the customer about the environmental benefits of the new policy. Her approach was thoughtful and respectful, turning what could have been a negative experience into a positive one. It was clear that Freena not only understood company policies but also took pride in explaining the reasons behind them, ensuring the customer felt heard and understood.

When it was my turn, Freena continued to shine. She greeted me with a warm smile and took the time to explain the menu thoroughly. She offered suggestions, answered my questions, and made sure I felt comfortable with my order. Her attentiveness and enthusiasm were contagious, making my simple visit for a milkshake a delightful experience. It's rare to find staff members who go above and beyond to ensure that each customer leaves with a smile, and Freena did just that.

Her ability to handle challenging customer interactions with patience and to maintain a positive and engaging attitude throughout the entire process reflects her commitment to excellent customer service. I believe Freena is a great asset to Baskin Robbins, and I hope her contributions are recognized as they truly make a difference to customers...

Dear Baskin Robbins Team, I visited Arabiyan center baskin robbins store and I wanted to share how much I enjoyed my experience. The variety of ice cream flavors was impressive, and everything tasted fresh and delicious. The store was clean and inviting, which made my visit even better. I especially appreciated the friendly attitude of your staff member,Sachini.She were patient and helped me choose the perfect flavor. Their excellent customer service made me feel valued as a customer. Thank you for making my day sweeter! I look forward to coming back soon and trying...

Worst service ever ,very rude staffs ,It’s been years I am fan of baskin robbins ,I visited almost all branch from Abu Dhabi and dubai I never had such kind of rude attitude from other stores management have to review this and take necessary action , I visited the Arabian center mall on 23 April 2022 at 6 pm ,the guy who was leaving the shift he was also rude he was not ready to take my order after that another guy called Ahmed he was also rude very very disappointed and surprised this kind of service that too in...