Estabena Cafe & Restaurant — Restaurant in Dubai

Regrettably, my dining experience was subpar. The food quality was average and did not match the upscale interior. Although the food was served promptly, the service afterwards was lacking, as I did not receive the chili sauce I had requested. Upon raising my concerns about the food quality, I noticed several managers present. I have enjoyed higher quality meals at more modest establishments and would not choose to dine here again

EDIT: Thank you for your response.

I appreciate your dedication to your restaurant. However, I found your response lacking in addressing the customer's needs and the service provided by the manager. It is important for staff to be well-trained in handling simple requests without causing inconvenience to customers.

Additionally, I would like to point out that despite claiming to have thousands of satisfied guests, your restaurant has only 419 reviews on Google. This suggests a recurring issue with unprofessional management, food quality, and service.

While I am not personally offended by your remarks about my palate, I believe that other readers may perceive your response as a reflection of the owner's inability to effectively address customer concerns.

As a professional in the hospitality industry, it is recommended that when faced with a dissatisfied customer and a negative review, the owner should offer an apology, provide a contact number for further discussion, extend an invitation for the customer to return, and seek to understand the reasons behind their dissatisfaction. It appears that prioritizing profits over addressing dissatisfied customers may be a concern in this scenario.

I wish you a...

Estabena Cafe & Restaurant in Dubai is a hidden gem for authentic Egyptian cuisine. The ambiance is warm, colorful, and inspired by traditional Egyptian décor, creating a cozy and relaxed atmosphere.

Their menu features a wide range of classics—from hearty koshari and molokhia to perfectly grilled kofta and mixed grills. The flavors are rich and true to home-style cooking, offering a nostalgic taste of Egypt.

Freshly baked baladi bread and creamy dips like tahini and baba ghanoush make a perfect start to the meal. Portions are generous, and the pricing is reasonable for the quality and quantity served.

Shisha lovers will enjoy their well-prepared flavors, served on the outdoor terrace. The staff are polite, attentive, and always ready with recommendations.

Estabena is not just a place to eat—it's a cultural experience. Ideal for families, friends, or a relaxed evening out. Highly recommended for anyone seeking comfort food with authentic...

We arrived at 10:15 PM for dinner, drinks and Shisha. Hostess was busy on the phone to greet us in; so we proceeded in the terrace. Where a waiter sat us a table for 4

Soon after we sat down, we heard the waiter argue and then the hostess came to ask if we are 2 or 4; knowing we are 2 (cause we were clearly 2) she asked us to relocate to another table which is much smaller, not on the lake side and by the entrance door! We indicated our displeasure with the table and the hostess said this is all she can offer (short of kicking us out!)

How very unprofessional for a newly opened location to treat a Springs resident (Neighbour)

I will Make sure to tell this story to friends and neighbors in Springs. Bad service and disrespecting Patrons does not take...