I have been here twice as I visit a company on the same business park. My first visit was probably 2 stars (below average but for convenience I went back again. This time it was pants..
Self-check-in does not work, I assumed that it was just the people in front of me, but alas it did not work for me either, so the one person checking us all in was a bit overwhelmed. Although she was verry pleasant so that was OK.
Food Evening Meal The food, I had some chicken wings, chips and salad. The wings came in a hot basket but were cold. Even worse than that, pink in the middle, I did not notice due the dim lighting and ate half before stopping. So pink chicken placed on a hot surface, this is the definition of food poisoning, dangerous!!!). I took them back to which I got a very unconvincing sorry (Straight out of Kevin and Perry, they clearly did not care). My replacements came out within a couple of mins, which I guess means a microwaved and toss into a basket. The kitchen clearly couldn’t care less either, as this time they came out hot but with all the presentation skills of a vomit on a Friday night.
Breakfast, pretty normal and to be honest I quite liked the sausages, and the bacon was not hard like you get in many hotel breakfast buffets. One thing I thought I was going to like was the coffee, a bean to cup machine, I hit the latte button to which the normal whir and whoosh happened and I eagerly had a slurp, yum there is nothing quite like a latte made with UHT long life milk, yuck!
The room was clean but a bit tired. I clearly had a twin room that they pushed the beds together to make a double. So don't sleep in the middle or you will get stuck :D. Because it was a twin the bedside tables were no longer bedside. You had to stretch to reach the surface, this was made worse by the fact that there was a big curved section before you got to the flat surface. God help you if you like a water next to your bed as by the morning, I had dropped my phone on the floor when looking at the time in the night.
I have given this place a bad review, but I am assuming that you might be going here because of the gym/swim facilities. Unfortunately, I have not tried them but damn, I hope they are good as everything...
Read moresuch a shame as food ok, but service awful. Had to chase them up for kids, menu, to take our order, for some reason they took our debit card off us and gave us a key, 1st choice of bottle of wine not available, nor the 2nd (having being shown what was available) offered an alternative for the 3rd which was £5 more expensive... not offered at same price as others, manager said no.
Meals came out apart from husbands, had to chase up, something went wrong so he had to wait and got his after we had finished.
Had to chase up desert...
Such a shame, as a local this place should be buzzing, especially with members week and 50% off... the service let's it down and hence why no...
Read moreMe and my partner went there 2 years ago, was good. Went here today, and it was one of the most disgusting meals I’ve had. I had the “gourmet” burger and the burger tasted like it was deep fat fried, the bun was dripping. My missus had a katsu curry which tasted like microwaved plastic. The staff are practically zombified children that clearly have no interest being there. We left 3/4 of our meal and just walked out. Absolutely disgusting. Would have been better going to Wetherspoons or McDonald’s...
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