Domino's Pizza - Tadley — Restaurant in Basingstoke and Deane

Ordered a pizza on 8/3/24, via app from Dominos Tadley, delivery estimated to take around 25 - 35 minutes. After 1 hour - and no show of driver, I called Tadley Dominos and the staff said the pizza was on its way, but they couldn’t contact the driver to find out an ETA. I asked how long ago the driver left, and they said about 30 mins ago. I expressed my concern about whether the pizza would still be hot, their reply was that I should wait until delivery - and if that was an issue I should call back. Another 30 mins goes by - and still no pizza. I called again, and again was told the driver was on his way - but they had no means to find out an eta. I asked if they surely had a phone - so the staff said they would get in touch and would call me back and hung up the phone on me (never even took my number - they obviously couldn’t be bothered dealing with a complaint and just wanted me off the phone). 2 hours have now passed (I have now given up on the prospect of a Friday night takeaway) and still no sign of the pizza or driver. I called again, was still told the driver was on his way (I don’t live that far from the shop) however at this point I just demanded a refund - and was told it would be processed in 3/4 days - and if it hadn’t come through in that time - to call again and speak to a manager. They also refused to acknowledge the refund via email or text. The whole experience with Dominos at Tadley was a farce. The staff unhelpful. I won’t be ordering...

just went here to pick up my pizza after calling first to explain the app wouldn't let me select cash. i explained and asked if i could pay when i got there, they said that was fine. when i arrived they said they didn't take cash. i had driven from kingsclere so not a short journey. They basically said that they didn't say what they said and there was nothing they could do. so now i have no pizza and this will be a 40minute round trip. I have ordered here for years and never complain about anything but really unhappy.EDITED TO ADD I dont mind you are cashless (although that in itself is annoying) it was just so frustrating to be told I could pay cash on collection and do a 40 minute round trip to be told I can't when I arrived. Also annoyed you didn't own the mistake, I imagine you misheard what I was asking and just said yes as it was a bad line but just say hands up I made a mistake, don't try and say I didn't ask when I called twice to first check the app allowed cash on collection (went through whole order to find out it didn't) then called back to ask if I can pay cash on delivery and was told yes. Look at my other reviews I only ever leave good reviews, I am not a serial complainer just annoyed you won't own...

So i Ordered the cheese burger pizza and they forgot to put the sauce on which is the main part of the pizza and gave us cookies instead of garlic bread which to be fair they did credit me for. Fathers day i knew i had a credit to come so i thought id get a pizza with my daughter who is 4 years old ordered it got there to collect and they forgot to cook half my order which i had to wait 10mins for and to top it off the lady making the pizzas starred at me like i was some sort of #### so i sat down with my daughter waiting and all i could hear was swearing none stop which if i was on my own i wouldnt of really cared but as my 4 year old daughter listening to them they didnt seem to care there was a infant in store and just blasting there gobs off. Very unprofessional and that will be my last...