The Boathouse — Restaurant in Bath

I was really looking forward to my visit to The Boathouse: it fitted every thing I was looking forward - close to our rental, a menu to suit everyone, a pleasant location and dog friendly. It was also the planned venue for a belated celebration for my Mum's 88th birthday as the family had come together. |When we arrived our server was friendly and a drinks order was taken. No one asked if there were any food allergies and I asked a questions about a couple things on the menu as I am allergic to alcohol. The question was answered but with a worrying comment - the chef said tell her it won't matter anyway as the alcohol will burn off and it will be ok". I was reassured that the dishes I chose did not contain alcohol which was a nice surprise as mushroom soup can often contain white wine.|We ordered and the starters came - It was at best OK. Not what I was expecting after the comments about local produce but something that looked and tasted like it had come out of a packet - if it didn't then I would be very surprised. Things didn't get any better we then waited an hour for our second course and it only arrived when a person that looked like a chef was behind the counter with the bar staff was asked by me when we could expect our food. With a couple of minutes two dishes arrived at our table - looking dry and very unappetising. Mine was the fish pie and it looked overcooked and very dry. At this point I just politely said I am unable to eat this and please take the food back, my mother's pie looked equally unappealing . We paid for what we had eaten and left. No apology was given about the wait or the state of the food which had obviously been sitting around as it was so quick to come out after the chef had been spoken too.||I was beyond disappointed and would not recommend this restaurant. ||The restaurant was not busy, there appeared to be no leadership in the venue, very young staff and exceptionally poor quality of food. ||Some people seemed to have had good experiences at this restaurant but as a family we were not in this group - added to the disappointment this was the one evening the family was able to come together from different locations so not only was the food poor the celebration was not as good as it...

I have still heard no response from an email I sent to you on the 12th July 2025, expressing our dissatisfaction regarding a recent incident involving a double booking of our hotel room at the hotel on 27th June 2025.||My friend and I had a confirmed booking for two nights, which we secured through Booking.com. After a long week at work, we embarked on a four-hour drive from Kent to Bath, eagerly anticipating a well-deserved weekend escape. Upon our arrival at The Boat House at approximately 8:00 pm, we were looking forward to checking in and relaxing. However, our experience took a troubling turn when we were informed at check-in that there was no reservation under our name, and the hotel was fully booked.||This revelation was particularly disconcerting, as we had received a confirmation email from Booking.com asserting that our booking was firm and that my credit card had guaranteed the reservation. Initially, the manager on duty that evening was apologetic and assured us that they would seek alternative accommodation at another hotel and cover the associated costs. Unfortunately, the situation deteriorated when the manager encountered significant difficulties in contacting local hotels and subsequently stated that he would consult with the off-site manager for further instructions.||Matters worsened when we were informed that you would no longer accept responsibility for our predicament, leaving us to find alternative lodging at 9:00 pm. This was an incredibly frustrating and stressful situation. We eventually managed to secure a booking at the Apex Hotel, which not only came at a significant additional cost but was also accompanied by further parking charges. This accommodation did not provide the calm riverside experience we had hoped for, and we regrettably missed out on the relaxing evening we had planned for our first night.||Subsequently, we have been in contact with Booking.com, who have reimbursed us for part of the additional costs incurred. However, we feel compelled to highlight the lack of care and consideration afforded to us as customers in resolving an issue that was not...

I row with Minerva Bath Rowing Club next door. Lots of us come in for coffee after we've been rowing.

I'm leaving a public review today after speaking with staff about the sadly disappointing very poor and poorly organised service this morning which wasn't properly acknowledged or dealt with.

Four of us arrived at just before 11am. There was a short queue and we ordered x4 hot drinks at 11:02 - (all on one order which was easily distinguishable) - a pot of breakfast tea, one cappuccino, one americano, one oat latte. I was asked what table we were on and said we hadn't found one yet but would be out on the terrace. (They put no 55 on the order, we ended up sat next to that at no 57). Yes, the place was busy, but there were plenty of staff on, they just needed to be better managed and directed, and orders dealt with properly and sequentially and taken to the right tables.

Lots of orders did come out. Including one that looked like ours, and we asked if it was but were told not (it was Earl Grey tea and two lattes). It very quickly became apparent that orders were being got wrong and brought to the wrong tables. It happens. But not on the scale it was this morning.

After 20 minutes someone from our table went to check and was told our order was on its way. 15 minutes later, when others around use who arrived much later than us got their's, we went to ask again and again we were abruptly told it was coming. No apology. 10 minutes later we asked again and were told "they'd check".

After 50 minutes I went to check. The order was found in the very big pile of supposedly completed orders and the only explanation I was offered was that it must have been "taken" by another table. No real apology or response. I explained that two of us were having to leave and you did refund me, thank you, but that's not the point - we came in for a coffee and ended up leaving after an hour with none.

Clearly communication about orders and which tables they were for broke down. It's easy to get wrong, it...