Toby Carvery Streetly — Restaurant in Birmingham

Came to The carvery today around 3pm ish, restaurant wasn’t very busy, we was shown to our table by Jodie (the manager) We immediately went up to get our food, and all decided we’d have king size carveries. I asked the chef Elena for pork and beef, my granddaughter pointed out that the last scraps of the pork were very dry and asked if we could have meat from the fresh joint , we was immediately denied .. so I decided to have turkey and beef instead.. once I was served my meat we questioned the amount given and reminded chef Elena that we were paying for a king size carvery not medium .. which she responded abruptly that’s how much you get & if we wasn’t happy to speak to the manager but then she gave me an extra slice of turkey and beef which we was an improvement of what was originally served! My granddaughter was next to be served and she only eats gammon and her portion was laughable for a supposedly king size upgrade! When we questioned this with chef Elena again she said that was the normal and to speak with the manager.. which this time we did .. within a minute or 2 Jody “the manager” came out from the kitchen with mouth full of food asking out loud who’s the lady with the problem ( SO UNPROFESSIONAL!!) My daughter then pointed out the difference in quantity size between mine and my granddaughters meat portion size, Jodie’s response was that my grandaughters portion was a normal king size portion perhaps even more & that there is a certain weight that the chefs are allowed to serve. However my grandaughters portion compared to my own, my daughters and my grandsons portion was nowhere near equal. With Jodie mentioning the specific weight, chef Elena then came over with another plate ever so rudely and abruptly saying she will go & weigh the meat out in the back, we denied this as we didn’t trust the food being taken out the back .. for then chef Elena to cut and quite literally slap more gammon on to my granddaughters plate which resulted in half of it landing onto the counter which you drag the plates along, and she then continued to grab the fallen meat and slap it onto the plate. During this whole interaction Jodie was still arguing and pushing onto my daughter and grandson how she and chef Elena are in the right & that my grandaughters portion was actually in fact a lot if anything, which it was in fact most certainly not especially when you saw the portions side by side which my grandson pointed out to Jody. Totally unprofessional the way we were spoken to by chef Elena & Jody especially Infeont of other customers. We’ve never had a problem at any other Toby carvery and certainly never been treated this way by its employees hence the 1 ⭐ It seems that it’s a regular occurrence at Streetly Toby Carvery for the staff to treat customers this was based on current and previous reviews!!

The food on a whole was somewhat warm, the roasters were hard, very soggy veg , cauliflower was cold.. Gravy was somewhat warm weird bits in the mash. Totally disappointing!! The only good experience of the meal was our waitress Joanne who quite frankly we couldn’t fault what so ever , shame she’s not the manager as she was a delight , friendly , polite and very professional We won’t be revisiting, and do advise...

I do not relish writing a review like this. But, after the experience I had with my family at this specific restaurant I think it right to do all I can to warn others of the potential problems of booking with this Toby Carvery. We had a family gathering for a 90th birthday party. This was obviously a very special time for the family and we could not have imagined the customer service we ended up receiving on that day when there seemed to be a miscommunication regarding tables. It was not made clear to the family during the booking that they would be unable to accommodate us sitting together in one table/two tables right next to each other on a Sunday. I realise that they believe it was communicated (or should have been communicated during booking). It was not. If we had been given any indication that the family would be unable to sit at one table/two tables next to each other we would never have dared book for such an important event. The original layout they had given us was 2 separate tables on different floor levels of the restaurant. After long discussions, they moved half of the party to a table on the same level as the other table but not in close enough proximity for being together. They have claimed to have moved us more than this on a family member's review but this is untrue. We had noticed that there was a table next to one of our tables that was empty. We understood that they were fully booked and the table would be occupied soon by other customers. We asked if they would consider allowing us to ask the other customers if they might consider switching with our other table. When the staff did not respond to this request but walked off, I calmly and respectfully asked the table next to ours if they might consider switching tables with our other party so that we could at least be next to each other. I did not want to inconvenience other customers but asked in a very apologetic manner with no pressure given. The kind family was very happy to oblige. But, as they began to get up, one of the staff members came over and began yelling at me. It was incredibly inconsiderate, rude, unprofessional, disgusting, ridiculous, and truly embarrassing for the restaurant. I could go on. I do not want to dismiss that they have a difficult job on a busy day. But, there was absolutely no cause to behave in such a way to customers when the situation could have been remedied. I have never experienced such an absurd and disappointing experience in a restaurant in my life. Whether the problem beneath the behaviour and response from the staff stems from a need to exercise some kind of power or a lack of leadership within management I cannot say. But, the hope is that the failings of the restaurant in communication and customer service will be a wake up call to the management. Honestly, I do not wish to cause trouble to those who work at the restaurant. But, I would expect a higher quality of training and a better caliber in management based on this experience. And, unless things were to change, I will be very clear with others to warn against ever visiting this specific Toby Carvery. It's just all a very...

Absolutely the worse experience iv had in a restaurant, I deliberately booked a table and made staff aware my partner is severely autistic and struggles with social situations, upon arrival there was people strewn across the car park police car everywhere, and a horrible tension, I walked in to find a major disarray of customers stood everywhere, people gossiping about what had happened, I told them once again my table was booked at 4.50, we were left to find a corner he felt safe in, at this stage I was under the impression our experience would get better, which couldn’t of being further from the truth, we eventually got our table and sat at it for 15 minutes as the que for the carvery was almost out the front door which he didn’t feel comfortable standing in, eventually went up to be told 5 minutes on the lamb, me and the lovely lady in front of me decided to wait, this ended up with us with a giant que scowling at us like it was our fault, I was then told another 5 minutes… at this stage my other meats had being served and shoved in a corner… 20 minutes later NO LAMB, I explained profusely the only reason me and the lady in front of me and the people behind went without lamb is because we were lied to and made to look like idiots! I took my meat my partner had gone to the table where he proceeded to sweat profusely and burst in tears, he didn’t want to eat without me! I was told to go back so I did to be told still no LAMB, by this stage my partner is rocking and wanting to leave I haven’t eaten, I find the manager who replies it’s not my fault… funnily enough if your a manager you MANAGE people! The situation got worse and worse to the point the woman in front ran out crying as her friend Jae finished her meal and had made us both look like idiots for your mistake! Yes it gets worse I finally leave and my partner is that upset he is then sick on the way home! I showed the manager my partner inconsolable and he wasn’t interested! Half hour before I had booked I was convinced I would have a smooth meal, instead iv being left angry, hungry and trying to persuade my partner to go outside the front door...