The Boat Inn — Restaurant in Bolsover

Myself and 2 friends visited on Friday 24th for an evening meal. We were surprised to find that for being a Friday, the restaurant was fairly quiet. We ordered our food and a drink , but while waiting, we noticed that most other people seated at the tables had no food in front of them. We waited for an hour or so, still nothing , so one of the bar staff were asked by my friend about the delay. He was told that it would be at least another 10 mins, because there were still 2 tables in front if us to be served. We decided, that we would leave and go to another establishment. I understand that problems can occur, but if the staff had told us there was a delay, we would have understood, but to be left uninformed of the situation for so long was frankly quite disappointing. I dread to think of the time it would have taken if they were busy. When we complained, one of the bar staff was very apologetic and agreed it was unacceptable, the other did not appear to give much concern. We left, and will not go back. I will also not recommend a visit to any of my many colleagues and friends who live and work in the area. ...

Before I begin, there were no warnings of waiting times or being “short staffed” prior to ordering! All timings are approximate.

We were seated for an afternoon meal with my girls (whom I havnt spent any time with for months) at 1:15pm. We ordered drinks that were forgotten about and had to walk to bar ourselves to remind them, then the waitress poured them and left on end of bar and started serving others. 1:45pm We ordered simple starters which actually came out within 30 mins and were actually great. 2pm Then, after only ordering simple meals x4 adult and x2 children’s we then were made to wait 2 hours with several feeble excuses given. When the food eventually arrived it were barely warm and they completely missed off an adult meal and children’s meal (of whom is autistic) we all made the decision to leave to prevent another hour wait. 4pm On top of that, the x2 ”lasagnes” were barely traceable overcooked and would of fit comfortably inside a shot glass! Absolutely abysmal service and poor excuses. Not acceptable I’m afraid. Not even worth a star 🤷🏼‍♂️👎🏻👎🏻 call yourself an eatery 🙄🤣 I will...

Wow where do I start ! We first visited this place as a group of 22 one Xmas just after loosing mum The staff well talk about rude ! But the food was ok so two year later we decided to visit again ! Never again !! Table booked for two after asking we got starters at 3 , after asking again we got mains at 4 ! An yet again after asking again desserts we didn’t even eat just wayyyyy to long between service and NO they was not busy ( yet all other *regulars * around us was served upon seating 😂 Food was cold , gravy was like water when asked for thicker gravy got told it was already made ? Increased prices on items after booking in advance and deposit being taken plus still that price on the menu 😂 About 500/600 spent on this visit ! Staff well talk about customer service maybe go get some training in folk Messaged then directly before posting this review and this is the answer (HILARIOUS) Do not go unless of cause you already do ! 👍 My apologies but we have only just seen this. we are sorry you had a bad experience, we cant help the supplier changing the prices on...