KFC — Restaurant in Borough of Fylde

My orders are always wrong here, no matter how much I spend or how simple the order is, it is never right. We flew back from corfu, after having a 3 hour delay. So we placed an order on the app to fly and pick it up on our way past to get home, with 2 children under 2 in the car. It took almost an hour for the order. We wanted convenience, instead it would have been quicker to cook. Everytime I've ordered off Uber eats, the sticker states "checked and sealed". When infact they haven't checked the order, they've thrown what they want you to have or not have, and just pop a sticker on. I've ordered before now about £6 worth of food and half the order was missing. I've had to borrow my mums car, to drive back, because you can't return within a certain time period. I refuse to get a ticket because this company is unable to do their job correctly. Website says 23.00 close, I sat at the drive through window at 22.10 for 15 minutes, and had nothing. No, " we're closed" or anything like that. I sat with my car window open in the pouring rain waiting for someone to take my order.

This place either needs new management or needs shutting down. I have never known somewhere be so incompetent in doing what they should. I work at KFC 9 years ago and yet, I'd still be able to do the job better than these....

The food was ok.. at least the 'main' food was ok. The chicken was a bit oily and the chips really didn't look ok appealing and were a bit cold ..but it was edible. The service however was just awful. Lots of staff around but the place was a mess with lots of rubbish on the floor and almost all of the tables with trays of rubbish on them and bins overflowing.

Not enough plates given with the 4 person bucket meal, no cups with bottle of drink.

After we had done some shopping in Aldi next door we went to the drive through to get some Krushams and a new Krusham soft serve. After having to wait at the machine to order, we had to wait around 10 minutes behind another car at the service window. We were given the two Krushams that were melted and they made the Sour Cherry Krusham soft serve as we waited. The £2.79 NEW Soft Serve Krusham was a joke...nothing at all like the image, tiny, hardly any ice cream and no crumble or chocolate.

We immediately gave it back and asked for a refund...which then couldn't be done so we had to park to go in and sort it out. We ended up returning the melted Krushams too. Inside the place was empty with about 7 staff flapping around so no idea why the service wasn't quicker!

Definitely not a KFC we'll be...

If I could give zero I would. Avoid this place unless you want to be robbed.

Last time my dad went he was waiting about 40 minutes for food, there was only my dad and 1 other person waiting.

Every time I've been through the drive through the staff are gormless and always seem to miss an item or two, to the point I check the bag before leaving and make sure everything is there. A few times I've had to pull them over missing items before driving away, or if there's a queue I'll go into the car park and check.

Tonight I've ordered through Uber eats. Items are missing, entity. tried phoning the restaurant, 5 times, no answer. Put in a complaint through Uber eats app. No answer.

I wouldn't mind, but the cost of the order was not cheap.

The cookies were missing entirely. They gave us the wrong sauce with one of the meals There was no ordered sides at all with the other meal. The chips were cold and soggy The chicken was greasy and soggy.

Will not be ordering from here again.

Absolutely disgusted. Shocking customer service.

Update into regards to Uber eats - got a £25 refund - but still won't be ordering from here again. Will be calling head office tomorrow to put in...