We had a table booked for 7. We arrived and was seated very quickly by the duty manager. Presented menus and then the manager left us. Our server for the evening was Orta he came over and introduced himself. He explained how the restaurant works as it was our first time. We ordered drinks and the food, the starters arrived. Whilst we were half way through the starters, another member of the team came over with the salad wedge. She seemed to notice that we had not finished, so went "oh" and walked away. We finished the starters and immediately received the lettuce wedges again. We then received the Mains in a rather quick fashion, I ordered the Filet surf and turf and my partner ordered the 3 course set menu with the Rib Eye. Upon arrival i noticed that the Peppercorn sauce had a skin on it, ignoring this i cut into the Onion loaf and noticed it was cold, i got the attention of a staff member and she brought me a new one, only for me to then find this was cold too, i mentioned this to Orta who apologised and brought me a hotter one, which i am not sure was a fresh one as such. having recieved this i cut into the rest of my meal only to find that the steak was cold too. I didnt want to mention this at the time as i had already sent one item back twice. The meal continued and Orta came to clear the plates at the end, he asked how it was and i mentioned that i was not thrilled with my meal as the onion was cold, the peppercorn sauce had a skin on and the steak was cold too, especially for the price of the meal i had selected i did not think it was worth the price. Orta said, "ok i will sort this out for you." he came back and said "the managers taken care of the bill." but nothing else. This left us confused, did he take my meal off the bill? Did he zero the entire bill? I was unsure. He came back with a dessert menu as my partner had the set menu. She then ordered the cookie pie which orta then said that it was a sharer but he would sort it yet again, he was still unclear about what this meant and whether we were paying anything at all. I then asked for the bill to which he brought it over for us to find we had only been given a 20% discount for all the issues. I brought this up with him and challenged why we had been charged £13 for the dessert and not had the fixed price menu honoured. he was rude and offered a manager who came over. Orta then seemed to go over to the till area and discuss this negatively with a number of other members of staff. Once the manager arrived at the table, I explained the issue and he said that he had given me a 20% discount because of the issues with my meal. After I questioned the fixed price menu issue he said he will sort it out and presented us with a new bill, excluding the dessert. I think that a 20% discount for a cold meal which costs nearly £50 was unacceptable. When I consider the fact we had nothing explained to us properly about how they were going to sort out our complaint, i believe this is not a great reflection of the company or the brand of Miller and Carter, which I believed was a "Premium Brand" the meal felt rushed by the staff and the experience was unacceptable, it felt like the meal had been sat waiting for us, whereas it should have been us sitting waiting for the meal. To then have to pay as much as i did, was an insult. Cold food, rude staff, made the experience very negative. The bill at the end did not reflect the service or quality which we expected.