Pizza Hut Ashford — Restaurant in Borough of Spelthorne

ordered a large half and half from here....

absolutely appauling. whilst the pizza was excellent in its construction and look it was infact under cooked. then centre of the pizza was so wet and soggy that is tasted awful.

this is no exaggeration. the next day the pizza centre was a paste like consistency from the centre.

I wish I had ordered this via cash payment as I would have dent it back.

some times the pizzs from here is exceptional... this evening.... its was the worst of the worst.

what is happening here is on occasions the ingredients is a touch wet and once the pizza is cooked know1 recognises that it need to be checked so the error is going unnoticed because it will on glacé look perfect....

make sure upon ordering you call in to politely ask that your final order is made well.

the staff here are very kind...

I would like to give a huge shoutout and recommendation to Sarah who went above and beyond with my order and delivered with an enormous smile, twice! initially my order was delayed, and when we called across Sarah was extremely helpful and even said she would deliver herself because of the mix up. Once the ordered arrived, I called across again as I had realised I was the one who actually made the mistake, but Sarah still went above and beyond to make sure I received the correct pizza, even though it was my mistake. Honestly, cannot thank Sarah enough. So amazing to see such amazing customer service does still exist. Pizza itself with absolutely delicious, hot fresh and probably the most delicious pizza I have ever had! Sarah is...

yesterday 12/01/2018. ordered my delivery through their website at 6:58 pm received confirmation that you should receive the food by 7:30 pm. it was at 8:00pm when i called and started complaining. rude customer service told me because it is online order call the customer service and hanged up. I called customer service to cancel the order and requested refund but their informed that the food will be with me shortly. at 8:15pm got the food. when opened the pizza was so cold that we couldnt eat it. when called customer service that this is not acceptable their informed me because you accepted the food their will be nothing they can do and no refund. shame on...