Tesco Cafe — Restaurant in Borough of Spelthorne

Not an improvement. Self service screens doesn’t allow for customisation. Food soggy, chips hard & undercooked. Manager needs lesson in dealing with customers - tone curt & unhelpful. Food choices limited to previous cafe. Kids meals have shrunk to small toddler portions. Only cans, no bottles & no glasses or ice offered. Overpriced cans compared to store underneath the cafe. No toilet sign, so constantly hassled by people asking where the toilet is! Cafe had a make over but not the toilets - they’re still dire! No mobile signal & tesco wifi patchy, so don’t assume you can work & grab a coffee/food. Food choice compares to old menu is limited. The only element of this whole visit that made it bearable was the beautiful staff member Liz - that lady needs a promotion!! This cafe user to be a little hub for the elderly. The self-service screens does not cater for this age ranch & they user to go because the staff were helpful & friendly & probably the only human contact they might get in a day. Staff & manager so focused on screens with orders & whipping them out to tables in a certain timeframe, there is no time for those kindly chats to the elderly, to help them to their tables, to even check the food is cooked fully & edible. screens & time targets do not make an eating establishment successful - people skills of staff, care & attention to food & your customers, knowing your clientele esp your regulars & menu choices- along with being clean make all the difference. Tesco, whoever decided in management that this change was “for the better” needs sacking & someone who understands the demographic & clientele of its cafes & their wants & needs. needs to be brought in instead! I purposely used to come into the Ashford/Stanwell Tesco location because of the cafe to meet friends/work rather than my more local one at Sunbury, because there they have Harris & Hool another overpriced, lack of choice establishment. When I read Harris & Hool had not won a re-contract I was looking forward to Sunbury possibly changing back to the one like Ashford, but if it turns into this new self service monstrosity - I won’t be bothering with that either - 15+ years of loyalty, ruined in one visit by unthought out changes which were not consulted on with the very people who frequent the original - Tesco management needs to really rethink this particular strategy. They are not mcDonalds. Their regulars don’t want it to be McDonalds & if they’re trying to emulate them, there is a LOOOOONG way to go before they can claim to be as good! This has got to be up there. as one of the worst...

Awful service I bought pic a mix lunch for my granddaughter her sandwich was hard and awful dry bread so I asked for fresh sandwich they returned the same sandwich teeth Mark's included the'd warmed up in the microwave which I know becaus when I went to complain again the manager was talking about me rudely behind the counter and re warming again I was shocked watching and listening when I also said the hollandaise sauce wasn't fresh she came to our table and proceeded to argue getting very close to my daughters face being very intimidating I asked her to leave never have I witnessed such appallingly service and to upset my daughter and scare my granddaughter i went downstairs to inform customer services who couldn't be more apologetic total lack of health and hygiene checks and disgraceful lack of customer service from totally unprofessional cafe manager shocked is a...

Where to start? The worst food I have ever had at a tesco Cafe anywhere - not a patch on the Solihull one.

Good points - the avocado and haloumi muffin was good, reportedly, and the napkins were a good size. The hash browns were OK.

The bad stuff - The Breakfast - lukewarm beans; nearly cold sausage; tough, dry bacon; fried bread a cross between ancient leather and reinforced concrete - deep fried, overcooked, leaking an oil bath, and so solid the fork stood up. Most of this appalling food seemed to have been sitting around going cold or tough for an hour before serving.

Oh, and despite 1000+ people dying from covid every week right now, not one of the staff had a mask on. pot luck what they breathed all over your fare.....

...if I wasn't so hungry I would have abandoned it all .... ...I...