The Wheatsheaf Pub — Restaurant in Braintree

Oh my God. The worse wheatsheaf in the UK. Our cutlery was filthy the toilets filthy. The food cold. The guy behind the bar was serving could not cope. He was downright rude to a customer who had been waiting ages for food. The manager owner of this pub is useless. Obviously has not enough staff and can't run a pub. This is not a good brand advertisement for the wheatsheaf actually just looked at some other reviews and it seems the so called useless manager tells people not to come back. Says it all! What manager tells a customer with a complaint not to come back. This business will fail because of very bad service and incredibly bad attitude of management that can't take criticism. What a joke. Wheatsheaf take note. I have seen your reply and it's what you would expect. I suppose all the one star reviews that are historical are by the same person. I think you are in denial about your poor service and unable to take criticism. You are obviously tight with staff as it is severely understaffed. I don't believe as an owner manager you are fit for purpose. And your reply to criticism proves that. You obviously attended the BASIL FAWTY SCHOOL OF CUSTOMER SERVICE. X oh and hilariously I was looking at other reviews about not coming back. We did not speak to the manager and no one told us not to come back. This must have been another customer !! Hilarious 😂 but I can assure you we will not be coming back to your shabby pub. A disgrace and by the way TRUST PILOT REVIES. 3.4. SAYS IT ALL. HAVE A NICE DAY. BUT NOT AT...

This is my first visit.

On the positives.. ..nice childtens play area and good parking facilities. The standard of food was ok, as in acceptable, but compared to other places locally, not really up to standard. The burger however wasn't good and aside from.being well and truly overcooked beyond well done, it was tough and the bun was hard. Prcing, while acceptable, does not match the quality offered by other competing local pubs. So based on this the food is a little overpriced.

Ambience did nothing. Felt a little run down and in need of a lift. It was better to sit. outdoors which feared better.

The staff member who served me was a little bit rude, which left a bad initial impression. She was pleasant enough during mid service, but frankly speaking she should not be serving with that attitude. Its completely unnecessary.and unprofessional.

In contrast the server within the annexe cafe was very friendly and welcoming. One of the remaining plus points to the whole experience.

All in all i cant rate this place any higher than a 2 star and unlikely to return based on...

Wow, just wow, a small country pub that delivers big quality food. Its rare i go in somewhere and want 5 or more things on the menu. I could eat here for two weeks in a row straight without repeating a dinner and they are all amazing. Oh and the specials board. Didnt even get to desert because we were so full. Amazing. So good we booked for Sunday dinner too, oh and kronenburg is on tap. If they did rooms id move in😁😁. They do all your pub favourites, but when the chef gets to show off, oh, head and shoulders above most pkaces ive been. The team in here are super too. Id honestly rate it 8 stars out of 5 if i could. Well done!!! Update we have now eaten here 5 times Its awesome, i had the skate wing last night with caper and lemon butter. Really good still the best around Update 24.7.22 just had the mega burger amazing, just amazing, can barely walk...