Costa Coffee — Restaurant in Broadland

Updated 22nd February 2020

Site refreshed and new furniture installed ( please see pictures below with feedback)

In a need to make more profits (we assume) this Costa has attempted a complete refurb however in their attempt to look chic and take the store to a new level the store has forgot about the customer needs requirements and its Location. This outlet is located in a very busy Tesco so has a very busy footfall, however in there attempt to appear chic and up to date they have taken tables and chairs away from this busy outlet meaning customers are fighting over seating in what is meant to be a relaxed atmosphere. Whilst I sat there I saw two OAPS push past a family of 4 (two children) to get the last seats. I finished my coffee and offered them my table as the little ones looked tired and I felt sorry for them, however forward planning is where Costa could have foreseen customer needs and requirements from the last seating plan and instead of cutting back on seating and putting in IKEA type seats just to increase profits.

Unfortunately as you can see from the pictures the que at the purchasing counter remains the same which is frustrating to customers that are on limited breaks within the store or have parked in the car park outside and only have 3hrs parking including shopping. The coffee is still the same full to the top of the cup so when you carry it it spills in the saucer but the most annoying thing of all now they keep you at the counter until your hot food is cooked which means by the time you get your table your coffee from Costa coffee shop is luke warm and doesn’t live up to its reputation of being one of the best in the market all because serving practices are falling down again at this location. I have moved the star rating from 5 to 3 because of the above reason and personally will not be going back with others of the local Costa group until these issues are either looked into fixed or amended to make a pleasant environment for a coffee.

Review Jan 18 You still have the que’s in peak periods but at all other times there seems a concerted effort to beat the ques . Tables clearance is fantastic and is finally happening whilst the customer is sitting at the table meaning the customer is not sitting at a table full of...

This used to be very well run. Before Covid. However since reopening not so much. There have been times when our drinks were prepared and left on the tray out of reach without even being told they were ready. I have now witnessed this a few times. Yesterday our caramel latte were made with the barrister trying to add the caramel once the cups were full. So they had to go back. In summary, Generally ok but could do a lot better. Bring back the pre-covid staff. They were both brilliant...

Rating purely for the staff! Anya is so bubbly and lovely when serving, despite normally a line of people waiting she never seems stressed. There’s also a blonde lady, perhaps in her 30s, who is often there lunch times on weekdays serving. She is always so polite, happy and patient with the staff in training too. Thank you, your customers really...