Sun — Restaurant in Bromsgrove

The Sun is one of our local go to places for convenient family meals and, to be fair, we've rarely had negative experiences before. This visit however was not great.

It was busy inside, which you'd expect for a Sunday afternoon (especially with a recent 30% offer flyer through the post), but there seemed to be a real lack of ownership for the area we were in by any particular waiter. The order was taken by the manager on a pad of paper - I said at the time that this was refreshing as it's so common now to order through an app and have very limited human interaction. The drinks came quickly, but were slightly incorrect; only minor things - ice in ones that shouldn't have, no lemon in one that had been requested. Nothing major.

The food order though was disappointing - two meals were completely muddled in that the burger had been plated up as the 'light' option and the steak the 'normal'. This should have been the other way round - we explained this to a couple of waiting staff, who both seemed perplexed by what was going on.

When the right meals did arrive (almost 10 minutes later - the rest of the meals at the table were now half way through) the steak meal was still incomplete - missing the rice side. When this was queried, again to two different wait staff, there seemed to be more confusion between them. I had finished the meal by the time someone had managed to work out what was going on; the kitchen had run out of rice and, seemingly, just plated it up as 'normal'. At no point were we advised that half the meal was missing and no apology was made.

To top it off, one of the desserts was ordered as gluten free and when it arrived and we asked to check if it was indeed gluten free, no one seemed to know. It was taken back to the kitchen to be sure and wasn't returned until all of the other desserts around the table had been finished.

We were then brought two separate drink orders we had not ordered and were almost accused of lying when we said they weren't ours - "they're not yours? Are you sure?".

All in all, I think we were 'served' by 6 different individuals, none of who seemed to have any ownership over us or the area.

A disappointing meal and one that will make us think twice about going back...

We had a table booked for 630 Saturday evening, it's been a while since we have dined out as a family with the current costs of things going up we are watching our money. Having previously been here before it looks like we share a few of the latest people's anger with how this place has sadly changed. We were seated fine with no issues and were told it would be a 45 minute wait on food. We waited a good 10 minutes for drinks to begin with having tried to flag somebody down. We were served by a young lady that finally managed to take both food and drinks order granted pleasant enough to begin with. When the food arrived at the table I bit into my kebab and straight away said to my partner it was cold, she also had the same problem with her dish along with the fries. My son also had the chicken burger which was exaclty the same bun was burnt and the chicken had gone cold. We did have a checkback on the food and I immediately told the young lady of our issues which she then changed her attitude towards us no empathy but in a stern voice just said well do you want me to get you another one? The tone in her voice had already set the mood of how this one was going to finish. I said we would just take the bill and speak to the manager. We spoke to the manager that gave us a reason that the young people coming in need better coaching skills how to deal with people when giving good customer service and that the chicken is always probed before being sent out, but she couldn't say as to why it was cold in between it being under the hotplate and being sent to the table maybe it was sitting there longer than it should. She also told us it would be an hour wait for food when we were told it was 45 mins which wasn't an issue to us but shot herself in the foot. We hadn't touched our food and they would have still been happy to take our money had we not kicked up such a fuss, felt totally let down as we have been here previously, even though we managed to get a refund I'm not sure I believed the half hearted apology and we will not...

Sadly we made the mistake of attending when the sun was shining. No pun intended. What an awful experience. We booked a table two days before thinking this would help the up and coming nice weather crowds descending. How wrong I was. I had to find a staff member when we arrived to inform them as no one was on meet and greet. We’d booked a table for our celebration dinner. People are still sat at your table we were told when we finally found a staff member. You need to wait. Another 20 minutes until the manager appears to clear the now vacant table only to be told there’s an hour wait for food and they don’t do table service anymore which is poor and we’d need to join the line to order at the bar. This line was out of the door! The manager just pulled a face when I said we were leaving. No apology. Nothing. We went to the harvester instead with our money and a table of five where we were served by staff and made to feel welcome. Please don’t make the same mistake and just go somewhere else, especially if it’s a lovely day. Response to owner No Diana we won’t be back which is sad as I’d previously provided a 5 star review when we last attended and it was table service. If I raised my voice I apologise but the lack of service or interest we received wasn’t acceptable. This was a a special day after 8 months of hardship for our family. Pre booked tables should take priority in my opinion or what’s the point in booking. Making us wait at the bar isn’t acceptable both when our table wasn’t ready or to order food and drinks. The restaurant was empty. 10 minutes or 20 I’m not splitting hairs. It’s still not acceptable. We could have easily been sat at another reserved table and things shuffled around but no. Non of my party heard any apology including me and even my father said “she really didn’t care did she.” All the recent low star reviews can’t all be wrong. The harvester was busy but they still managed to seat us straight away and serve us so I’m sorry but the issue is the Sun. It’s changed and not...