The Swan & Goose — Restaurant in Burnley

The food is absolutely amazing - would highly recommend the small plates, especially the chicken and chorizo bonbons, arancini and salt and pepper chicken. Honorable mention for the pizza and onion rings. The prices are reasonable and staff very pleasant and attentive. The building itself is lovely with beautiful views over the marina and the atmosphere is generally very nice. It's heartening to see the S&G is always busy and I hope they become a mainstay, as they're filling a niche in the area. Only one small complaint - whilst I love dogs and think it is very accommodating considering the location on a walking route, perhaps a note on the sandwich board to say quiet and calm dogs are welcome would improve the ambiance. Unfortunately our visit was slightly marred by a small (but very loud and piercing) yappy dog who wouldn't stop barking and some dogs that had a bit of a scrap near the bar area today. Other than that, I think it's impossible to say a bad word about the S&G and I'd...

Called in as a foursome for lunch, table booked for 12.30. Food is on point, service not so. The setting is undeniably attractive and their small dining area was warm (a little too warm at times) with a beautiful log burning stove in the corner. We all agreed that the food was delicious. However, our ordering somehow got mixed up, one to many cola brought to our table, 4 people 5 drinks? We ordered 2 portions onion rings as sides with our main, only one portion arrived (their loss). Prior to ordering, I did ask the waitress for each couple to pay their own separate bill - that didn’t happen! Worth a mention, they prefer cash payments, having no cash on us we had to pay by card. I don’t know, maybe the waiting staff were having a bad day, and I don’t like to be negative, but I would be lying if I’d said that all went well. However, constructive criticism can help...

Update to owners reply easy fix the initial issue is to make clear on your chalk board outside, 6.45 last order for food. It doesn't say that. You mention it's on social media, should the public have to check all sites before going to you restaurant? no! We went on the spur of the moment. Yes, the staff member was professional, I didn't question that. You could have used your customer service here in your reply, simply acknowledge your sign is wrong. but you went on the attack.Poor judgement

Zero custoner service! We went for food at 6.50pm . Sign out side says food till 7pm. Girl behind the bar said "we stop taking orders at 6.45pm", I asked why does the sign say 7pm then? No response give. Very poor service. Bear in mind this is a new business and need to build a reputation, loss of revenue, we spent £95 elsewhere. Change your sign and train your...