Burger King — Restaurant in Bury

My wife and I have visited this outlet on many occasions over the past 7 years and it saddens me to report this outlet has literally gone down the pan. OK the food was fine, standard Burger King, but when you go to the self service napkin dispenser find it empty, which irked not just me but other customers too. An approach to a young man at service counter, brought a handful of napkins and no mention of refilling the dispenser. Customer service nil point. But the napkins are not the main complaint. As my wife and another lady discovered, the state of the ladies toilet. According to the on duty manager, the toilets are done by a member of staff daily. However the state of the toilets suggests they hadn't been done for days. They were absolutely stinking, the pans full of excrement, waste bins dirty, both ladies toilets matched each other in filth. Floor and sinks were dirty and as my wife walked in another lady warned her of the disgraceful state of the toilets. That lady had a child with her and the child refused to use the filthy environment. This is the 21st century, raw sewage in plain sight not an attractive option. In this day and age, we expect eating establishments to be spotless something we've learned since Covid outbreak. The duty manager couldn't care less, but she has a duty to inspect customer toilets to ensure they pass the relevant requirements laid down by Bury Council on the hygienic state of her place of employment. I sincerely hope the higher echelons of BK read this and act accordingly. Management shake up required, and hourly inspections of the...

This is probably the worst BK I've ever eaten at. Upon entering the restaurant appeared dirty, with food left on tables and across the floor all around the seating area. The member of staff who severed us was friendly and keen to help which made us wonder if we had just arrived following a busy spell hence the mess. However upon waiting for our food we could see an evident lack of a sense of urgency among the staff and some who downright looked like they didn't have a clue. Now I like to visit BK occasionally due to past experiences of decent freshly cooked burgers and I prefer the fries to other chains so I was looking forward to the meal we had ordered. How disappointed were we to find the fries cold, the nuggets cold and the burger so sodden with grease neither of us could finish them. And this was following a wait that implied they had all been cooked fresh after we ordered. Following the meal I was then horrified at the date of the toilets as I went to wash the grease off my hands. The doors were literally filthy. The floor was grimy and tacky underfoot and looked like it had not been cleaned for weeks. The toilets were disgusting and the basins were faulty and grimy. The only thing that wasn't atrocious was the fact the hand dryer worked. This is easily the worst BK outlet I have had the misfortune to visit, if you can avoid it then please do and go try somewhere...

I don't usually leave reviews but today the service I received from the member of staff that served me called STEVEN B really impressed me.

He was operating the drive through I used, usually you get told to "give them a minute", but I was greeted with "Welcome to Burger-king, what may I order for you?" Straight away I knew he hadn't been working here long but already he's a credit to his team and should be recognised by his manager. He was well mannered and spoken throughout the order and recited my order back to me and the offer code I provided to ensure everything was correct.

Upon paying he asked "how would you like to pay for your order, card or cash? Also would you like ice in your drink?"

Everything I've said seems pretty standard I know but the way he handled the whole thing showed exceptional customer service skills, something these days we don't always get, especially at a fast food drive through which is why I'm writing this review as insignificant it may seem, this young lad deserves good feedback and recognition.

Only one thing I would say which has nothing in relation to the lad is the toilets were in a terrible condition and...